Senior Customer Care Lead

Job Responsibilities Lead a team to manage a special customer care team to handle special customers with demanding nature / potential complaint condition / complaint background in Contact Centre. Monitor and supervise the communication process between complainants / demanding customers and internal call agents. Plan and suggest the strategy to deal with...

A leading telecommunications company in Hong Kong is seeking a Senior Customer Service Executive to handle MPF-related inquiries in the Contact Centre. The role involves managing call activities, planning strategies for complex complaints, and supervising a sub-team to ensure high service quality. Candidates should be university graduates with at least one...

Senior Customer Service Executive / Supervisor, MPF Service Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries. Plan and suggest the strategy to deal with complicated and complaint cases. Execute the solution with call agents or may require calling the complainants. Assist to manage a call centre sub-team,...

A leading High-tech electronics company is seeking a skilled Call Center Associate in Hong Kong. This role involves resolving customer complaints, providing professional care services, and maintaining good relationships with customers. The ideal candidate holds a diploma or higher and has experience in a call center. Strong communication skills in English,...

A leading property services firm in Hong Kong is seeking a (Senior) Officer - Customer Relations to handle customer interactions, ensuring excellence in service during property handovers. The ideal candidate will have a diploma in a relevant field and a minimum of 2 years' experience, preferably with upscale residential properties. The role offers an...

A logistics company is looking for a Customer Service Specialist - RMA Support in Hong Kong. The successful candidate will be responsible for managing customer applications and service processes to ensure speed and accuracy. With at least 5 years of experience in a customer service role, the ideal candidate should have strong communication and...

Our client is seeking a (Senior) Officer - Customer Relations to join their team! About Our Client Our client is a leading player in creating spaces that enrich lives, driving prosperity, and protecting our planet. With a commitment to diversity and inclusion, they offer a workplace where talent is empowered to make a positive impact. What you'll be doing?...

Senior Customer Service Executive (Pension CS | eMPF Project) Join to apply for the Senior Customer Service Executive (Pension CS | eMPF Project) role at HKT Enterprise Solutions 1 week ago Be among the first 25 applicants Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries Plan and suggest the strategy to deal...

About HKT Teleservices HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades. With a global presence, we operate 24-hour,...

About the job Senior Marketing Manager (Retail Marketing) Our client: Our client is a Market leading company in the industry. They are looking for a high caliber Senior Marketing Manager to join their energetic team. Your role: Develop and execute all market strategies including of ATL/BTL and communication plans to deliver annual target and gain market...