Customer Care Specialist – Call Center Expert

Our client is a leading High-tech electronics consumer products company, they invite bright and energetic candidate for the following vacancy: Call Center Associate RESPONSIBILITIES Resolve customer complaints and conduct investigation if necessary Respond to the feedback from external/ internal customer in a timely manner Establish good customer...

A consumer electronics products company in Hong Kong seeks a Customer Service Associate – Call Centre. This role involves resolving customer complaints, responding timely to feedback, and establishing good customer relationships. Candidates should have a diploma, strong communication abilities, and proficiency in MS Office, alongside good command of...

Our client is a well-known consumer electronics products company, they are currently seeking for a Customer Service Associate – Call Centre to join their team. Customer Service Associate – Call Centre (5-day work) RESPONSIBILITIES Resolve customer complaints and conduct investigation if necessary Respond to the feedback from external/ internal customer...

Job Responsibilities Lead a team to manage a special customer care team to handle special customers with demanding nature / potential complaint condition / complaint background in Contact Centre. Monitor and supervise the communication process between complainants / demanding customers and internal call agents. Plan and suggest the strategy to deal with...

A leading telecommunications company based in Hong Kong seeks a Planning Executive to coordinate and improve operational initiatives across call centres. The role requires a diploma or above, with 2-4 years of experience in call centre operations. Candidates should possess strong organizational skills and be fluent in Cantonese, Mandarin, and English. The...

A leading telecommunications company in Hong Kong is seeking a Team Manager to oversee a special customer care team. Your role will involve managing demanding customer interactions, monitoring communication quality, and providing leadership and coaching to call agents. The ideal candidate should have extensive MPF client service experience, strong...

A logistics company is looking for a Customer Service Specialist - RMA Support in Hong Kong. The successful candidate will be responsible for managing customer applications and service processes to ensure speed and accuracy. With at least 5 years of experience in a customer service role, the ideal candidate should have strong communication and...

A renowned hotel group in Hong Kong is seeking a dedicated Guest Service Agent to handle guest calls, dispatch staff, and log requests. The ideal candidate holds a higher diploma in hospitality with at least two years of experience in hotel operations. Fluency in Cantonese, English, and Mandarin is essential. The role requires good interpersonal skills, the...

A renowned lifestyle hospitality group is seeking a dedicated professional at its hotel in Tsuen Wan District, Hong Kong. The ideal candidate will have a higher diploma in Hospitality and at least 2 years of experience in a hotel operator role, preferably in a luxury setting. Responsibilities include answering guest calls, dispatching staff to resolve...

A telecommunications company in Hong Kong is seeking a Training Officer to oversee training programs and enhance service quality in call centres. Ideal candidates should be university graduates with at least 2 years of relevant experience and strong skills in leadership, problem-solving, and data analysis. Proficiency in Cantonese, Mandarin, and English is...