Senior Guest Services Call Center Specialist

A renowned lifestyle hospitality group is seeking a dedicated professional at its hotel in Tsuen Wan District, Hong Kong. The ideal candidate will have a higher diploma in Hospitality and at least 2 years of experience in a hotel operator role, preferably in a luxury setting. Responsibilities include answering guest calls, dispatching staff to resolve...

A leading hospitality group in Hong Kong seeks a dedicated receptionist to ensure outstanding service for guests at their hotel in Tsuen Wan District. The ideal candidate will have a higher diploma in hospitality, at least one year of hotel operational experience, and fluency in Cantonese, English, and Mandarin. Responsibilities include answering calls,...

Responsibilities Answer guest calls courteously and efficiently. Dispatch staff to meet guest requests and resolve issues. Log guest requests in our system, including details like name, room number, and action taken. Handle emergencies according to hotel procedures. Provide message-taking services and manage calls as needed. Handle wake-up calls Any other...

Answer guest calls courteously and efficiently. Dispatch staff to meet guest requests and resolve issues. Log guest requests in our system, including details like name, room number, and action taken. Handle emergencies according to hotel procedures. Provide message-taking services and manage calls as needed. Handle wake-up calls. Any other relevant projects...

Responsibilities Answer guest calls courteously and efficiently. Dispatch staff to meet guest requests and resolve issues. Log guest requests in our system, including details such as name, room number, and action taken. Handle emergencies according to hotel procedures. Provide message‑taking services and manage calls as needed. Handle wake‑up calls. Any...

Apply now » Start apply with LinkedIn Apply Now Please wait... Date: 21 Nov 2025 Business Unit: Nina Hotel Tsuen Wan West, HK Company: Chinachem Group Job Overview We are looking for a dedicated receptionist to ensure our guests receive outstanding service during their stay at Nina Hotel Tsuen Wan West. Responsibilities Answer guest calls courteously and...

A leading High-tech electronics company is seeking a skilled Call Center Associate in Hong Kong. This role involves resolving customer complaints, providing professional care services, and maintaining good relationships with customers. The ideal candidate holds a diploma or higher and has experience in a call center. Strong communication skills in English,...

Our client is a leading High-tech electronics consumer products company, they invite bright and energetic candidate for the following vacancy: Call Center Associate RESPONSIBILITIES Resolve customer complaints and conduct investigation if necessary Respond to the feedback from external/ internal customer in a timely manner Establish good customer...

A leading telecommunications company based in Hong Kong seeks a Planning Executive to coordinate and improve operational initiatives across call centres. The role requires a diploma or above, with 2-4 years of experience in call centre operations. Candidates should possess strong organizational skills and be fluent in Cantonese, Mandarin, and English. The...

A telecommunications company in Hong Kong is seeking a Training Officer to oversee training programs and enhance service quality in call centres. Ideal candidates should be university graduates with at least 2 years of relevant experience and strong skills in leadership, problem-solving, and data analysis. Proficiency in Cantonese, Mandarin, and English is...