Guest Services Call Centre Operator – Luxury Hotel

Responsibilities Answer guest calls courteously and efficiently. Dispatch staff to meet guest requests and resolve issues. Log guest requests in our system, including details such as name, room number, and action taken. Handle emergencies according to hotel procedures. Provide message‑taking services and manage calls as needed. Handle wake‑up calls. Any...

A renowned lifestyle hospitality group is seeking a dedicated professional at its hotel in Tsuen Wan District, Hong Kong. The ideal candidate will have a higher diploma in Hospitality and at least 2 years of experience in a hotel operator role, preferably in a luxury setting. Responsibilities include answering guest calls, dispatching staff to resolve...

Answer guest calls courteously and efficiently. Dispatch staff to meet guest requests and resolve issues. Log guest requests in our system, including details like name, room number, and action taken. Handle emergencies according to hotel procedures. Provide message-taking services and manage calls as needed. Handle wake-up calls. Any other relevant projects...

Apply now » Start apply with LinkedIn Apply Now Please wait... Date: 21 Nov 2025 Business Unit: Nina Hotel Tsuen Wan West, HK Company: Chinachem Group Job Overview We are looking for a dedicated receptionist to ensure our guests receive outstanding service during their stay at Nina Hotel Tsuen Wan West. Responsibilities Answer guest calls courteously and...

Responsibilities Answer guest calls courteously and efficiently. Dispatch staff to meet guest requests and resolve issues. Log guest requests in our system, including details like name, room number, and action taken. Handle emergencies according to hotel procedures. Provide message-taking services and manage calls as needed. Handle wake-up calls Any other...

A renowned hotel group in Hong Kong is seeking a dedicated Guest Service Agent to handle guest calls, dispatch staff, and log requests. The ideal candidate holds a higher diploma in hospitality with at least two years of experience in hotel operations. Fluency in Cantonese, English, and Mandarin is essential. The role requires good interpersonal skills, the...

A leading hospitality group in Tsuen Wan District is seeking a Public Area Attendant to maintain cleanliness in various hotel public areas. The ideal candidate will have experience in cleaning and be physically fit with good service orientation. Responsibilities include managing guest supplies, reporting defects, and providing assistance to guests. The role...

Qualifications, Experience & Personal Qualities: Degree or Diploma or above in Hotel Management. Preferred with relevant working experiences in the hotel industry. Minimum of 8-year previous proven leadership experience in hotel industry. Good communication and interpersonal skills. People & guests service oriented. Proficiency in written and spoken English,...

Add expected salary to your profile for insights Panda Hotel is a subsidiary of Hopewell Holdings Limited and one of the largest hotels in Hong Kong. We are committed to providing a ‘Home Away from Home’ experience for both guests and staff whom we regard as family. Every one of us believes that people are assets to the Panda Hotel and we always...

A leading hotel management company in Hong Kong is seeking an experienced maintenance engineer responsible for overseeing the upkeep of hotel facilities. You will manage installation, maintenance, and repairs, ensuring a safe and efficient working environment. Candidates should have relevant engineering certifications and at least two years of experience in...