Service Call Centre Operator

Responsibilities Answer guest calls courteously and efficiently. Dispatch staff to meet guest requests and resolve issues. Log guest requests in our system, including details such as name, room number, and action taken. Handle emergencies according to hotel procedures. Provide message‑taking services and manage calls as needed. Handle wake‑up calls. Any...

Responsibilities Answer guest calls courteously and efficiently. Dispatch staff to meet guest requests and resolve issues. Log guest requests in our system, including details like name, room number, and action taken. Handle emergencies according to hotel procedures. Provide message-taking services and manage calls as needed. Handle wake-up calls Any other...

Answer guest calls courteously and efficiently. Dispatch staff to meet guest requests and resolve issues. Log guest requests in our system, including details like name, room number, and action taken. Handle emergencies according to hotel procedures. Provide message-taking services and manage calls as needed. Handle wake-up calls. Any other relevant projects...

A leading hospitality group in Hong Kong seeks a dedicated receptionist to ensure outstanding service for guests at their hotel in Tsuen Wan District. The ideal candidate will have a higher diploma in hospitality, at least one year of hotel operational experience, and fluency in Cantonese, English, and Mandarin. Responsibilities include answering calls,...

Your Role Operational Leadership Assist the Head of Business in all aspects of call centre management, including strategy, planning, and execution. Oversee day-to-day call centre operations, ensuring smooth and efficient service delivery. Manage and optimize resource allocation, including workforce planning, traffic forecasting, and scheduling, to meet...

A leading telecommunications company in Hong Kong seeks a seasoned Call Centre Manager to oversee operations and strategy within their call centre. The ideal candidate will bring over 10 years of experience in call centre management, demonstrating strong leadership, analytical abilities, and a proven track record in the trustee/pension industry....

Our client is a well-known consumer electronics products company, they are currently seeking for a Customer Service Associate – Call Centre to join their team. Customer Service Associate – Call Centre (5-day work) RESPONSIBILITIES Resolve customer complaints and conduct investigation if necessary Respond to the feedback from external/ internal customer...

A leading telecommunications company based in Hong Kong seeks a Planning Executive to coordinate and improve operational initiatives across call centres. The role requires a diploma or above, with 2-4 years of experience in call centre operations. Candidates should possess strong organizational skills and be fluent in Cantonese, Mandarin, and English. The...

Our client Lantro (HK) Limited is seeking a Data Centre Operator to join their team! About Our Client Lantro (HK) Limited is a leading company in the Information & Communication Technology sector, dedicated to providing top-notch services and solutions. They are committed to innovation and excellence, making them a great place to work and grow your career....

About the job Network Operations Centre Supervisor Supervise and manage the operation team to ensure 24-hour daily operation activities of Network Operation Centre and Data Centre in smooth Oversee Transmission, DWDM and Data network surveillance, alarm escalation and fault reporting Monitor Data Center access control, remote hand activities and BMS Manage...