Strategic Contact Centre Leader

Your Role Operational Leadership Assist the Head of Business in all aspects of call centre management, including strategy, planning, and execution. Oversee day-to-day call centre operations, ensuring smooth and efficient service delivery. Manage and optimize resource allocation, including workforce planning, traffic forecasting, and scheduling, to meet...

To lead and supervise a team of Customer Service team to deliver quality services to guests. Responsibilities Provide daily direction and communication to ensure a team of staff so that Customer Service Calls/Emails/Chats are answered in a timely, efficient and knowledgeable manner. Provide communication and follow up to ensure a team of staff are fully...

Centre Manager/Assistant Centre Manager (Sales and Operation) Manage centre operations, provides leadership in strategic and operational planning Oversees and ensures smoothness of the daily operations of the centre including the management of staff, class schedule, programs Develop new, innovative programs as well as programs high in demand to open up new...

Temporary Team Lead, Card Centre (till end of Dec 2025) Add expected salary to your profile for insights We operate one of the world's leading and most extensively accepted contactless smartcard payment systems, providing both offline and online payment services. There are over 160,000 acceptance points for Octopus cards in Hong Kong, spanning across the...

A Hong Kong education centre is seeking a dedicated Management Officer to oversee teaching operations and curriculum for primary and secondary classes. The role requires a Bachelor's degree and at least three years of relevant experience in a tutoring setting. Candidates should exhibit excellent team management skills and proficiency in Chinese/Cantonese,...

Responsibilities Answer guest calls courteously and efficiently. Dispatch staff to meet guest requests and resolve issues. Log guest requests in our system, including details such as name, room number, and action taken. Handle emergencies according to hotel procedures. Provide message‑taking services and manage calls as needed. Handle wake‑up calls. Any...

Tsuen Wan (Ocean Pride/Grand City Plaza) Responsibilities Teach English in a small group of children (aged 3 - 12 years old) Update curriculum/lesson plans and prepare related teaching materials Liaise with parents to provide best learning solutions so that students are motivated to learn Supervise part time tutors to provide top level teaching to children...

Hong Kong Design Centre (HKDC) was founded in 2001 as a strategic partner of the HKSAR Government in establishing Hong Kong as centre of design excellence in Asia. We are on a public mission to promote wider and strategic use of design and design thinking to foster innovation, create business value and improve societal well‑being. We now have an exciting...

Apply now » Start apply with LinkedIn Apply Now Please wait... Date: 21 Nov 2025 Business Unit: Nina Hotel Tsuen Wan West, HK Company: Chinachem Group Job Overview We are looking for a dedicated receptionist to ensure our guests receive outstanding service during their stay at Nina Hotel Tsuen Wan West. Responsibilities Answer guest calls courteously and...

A global pharmaceutical leader in Hong Kong is seeking a Senior Marketing Executive to develop and execute market strategies. The role involves establishing brand positioning, managing budgets, and conducting market research. Candidates should have a university degree in Marketing or a related field, and at least 2 years of marketing experience in the...