Team Leader
3 days ago
To lead and supervise a team of Customer Service team to deliver quality services to guests. Responsibilities Provide daily direction and communication to ensure a team of staff so that Customer Service Calls/Emails/Chats are answered in a timely, efficient and knowledgeable manner. Provide communication and follow up to ensure a team of staff are fully informed of all new information related to products, procedures, guest needs and company related issues, changes or actions. Responsible for driving goals for individuals and contact center results, identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets. Provide continual evaluation of processes, procedures and responsible for suggesting methods to improve area operations, efficiency and service to both internal and external guest/client. Provide performance feedback and coaching on a regular basis to each team member. Prepare daily/weekly/monthly operation reports. Prepare roster schedule to meet operations needs. Requirements Form 5 graduate or above with a minimum of 3 years’ relevant working experience in contact center. Strong leadership skills with ability to drive performance management. Ability to maintain the highest level of confidentiality, follow directions and apply proper policies, procedures and guidelines. Good command of spoken English, Cantonese and Mandarin, and written English and Traditional Chinese. Ability to meet or exceed business goals and objectives, while fostering a team atmosphere. Ability to prioritize and manage multiple responsibilities and projects in a fast paced environment. Knowledge of MS word , Excel and PowerPoint will be an advantage. Work Schedules Mon-Fri 09:00 - 19:00 (8.5 hours / shift) About HKT Teleservices HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades. With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support. At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population. With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace. Website: Interested candidates can complete the online form: #J-18808-Ljbffr
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Tsuen Wan, Hong Kong SAR China HKT Teleservices Full timeA leading BPO company in Hong Kong seeks a Customer Service Team Leader. Responsibilities include supervising a team to ensure excellent service delivery via calls, emails, and chats. Ideal candidates will have a minimum of 3 years' experience in a contact center, strong leadership abilities, and proficiency in English, Cantonese, and Mandarin. This is a...
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Tsuen Wan, Hong Kong SAR China TUV Rheinland Hong Kong Limited Full timeProject Coordinator _Customer Service Coordinator (Electrical Team) Manage projects (Certifications, Testing, Buyer Programs) for electrical products. Handle customer inquiries Maintain good relationship with customers. Collaborate effectively with various business departments to ensure projects are completed on schedule. Maintain documentation in the...
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Temporary Team Lead, Card Centre
3 days ago
Tsuen Wan, Hong Kong SAR China Octopus Holdings Limited Full timeTemporary Team Lead, Card Centre (till end of Dec 2025) Add expected salary to your profile for insights We operate one of the world's leading and most extensively accepted contactless smartcard payment systems, providing both offline and online payment services. There are over 160,000 acceptance points for Octopus cards in Hong Kong, spanning across the...
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Field Service Technician
3 days ago
Tsuen Wan, Hong Kong SAR China Gfi World Full timeA global market leader in Hong Kong is seeking a high caliber Technician to join their team. The ideal candidate must possess at least a F5/DSE qualification and have a minimum of 3 years relevant field service experience. Strong problem-solving abilities, effective communication skills, and a positive mindset are essential for success in this role. If...
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APAC Senior Field Service Engineer
3 days ago
Tsuen Wan, Hong Kong SAR China Gfi World Full timeA global market leader in engineering solutions is seeking a Senior Service Engineer to join their team in Hong Kong. The candidate will provide installation, maintenance, and troubleshooting for electro-mechanical systems. Key qualifications include a degree in engineering and over 5 years of experience. Strong communication and interpersonal skills are...
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Mechanical Design Associate
3 days ago
Tsuen Wan, Hong Kong SAR China LiquidStack Limited Full timeA leader in liquid cooling solutions seeks a Mechanical Designer in Hong Kong. This role entails designing and visualizing mechanical concepts in 3D and 2D for engineering purposes. The ideal candidate will prepare industrial drawings, collaborate with cross-functional teams, and support presentations. Candidates must hold a relevant degree, have at least 2...
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IT Helpdesk
1 day ago
Tsuen Wan, Hong Kong SAR China Gfi World Full timeAbout the job IT Helpdesk - 26K / TST / 12 months Responsibilities: Job Highlights Microsoft Windows, Office, O365, Onedrive, Outlook, sharepoint. IT equipment health check daily Inventory update and record Perform ad hoc IT support duties as assign. Requirements: Immediate Available is an advantage Experience in Microsoft Windows, Office, O365, Onedrive,...
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B2C Digital Marketing Specialist: ROI
3 days ago
Tsuen Wan, Hong Kong SAR China Gfi World Full timeA market leader in the industry is seeking a Digital Marketing Specialist to join their energetic team in Hong Kong. The role involves preparing advertising plans across various platforms, tracking and evaluating campaign effectiveness, and optimizing online marketing strategies. Ideal candidates will have at least 3 years of digital marketing experience,...
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Senior QA Leader: Food Safety
1 day ago
Tsuen Wan, Hong Kong SAR China Bao Dim Sin Seng F&B Group Limited Full timeA food manufacturing company in Hong Kong is seeking an experienced Senior QA Manager to lead the Quality Assurance team. The role involves implementing and monitoring food safety management systems like HACCP and ISO22000. Candidates must have a Bachelor's degree in Food Science or related fields, with at least 8 years QA experience, including 3 years in a...
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Technician 技術員
3 days ago
Tsuen Wan, Hong Kong SAR China Gfi World Full timeAbout the job Technician 技術員 (5 days work ) Our client: Our client is a global market leader in the industry and Fortune 500 company. They are looking for a high caliber Technician 技術員 to join their team. Requirements: F5 / DSE graduate or above. 3 years field service relevant working experience Able to solve problems independently Good personal...
