Strategic Complaint Resolution Manager

A leading fintech platform in Hong Kong seeks an experienced Customer Service Manager to oversee customer complaints and improve service processes. The ideal candidate will have at least 5 years in service management with a focus on complaint resolution. Strong communication skills in English and Chinese are essential, alongside proficiency in MS Office...

EXECUTIVE ASSISTANT (DISPUTE RESOLUTION) EXECUTIVE ASSISTANT (DISPUTE RESOLUTION) The Financial Dispute Resolution Centre invites applications for Executive Assistant (Dispute Resolution). Role Summary Provides administrative and logistical support for FDRC’s training programs and serves as Personal Assistant to the Chief Executive Officer (CEO). Provides...

A leading insurance provider in Hong Kong seeks an experienced Manager for Customer Relations, focusing on complaint handling for Life and General Insurance. The role involves leading a team, investigating complaints, and ensuring high service standards. A successful candidate has expertise in customer service, strong analytical skills, and excellent...

As a Customer Service Manager to oversee the end-to-end complaint investigation process. The ideal candidate will ensure that customer complaints and regulatory issues are handled efficiently, while also maintaining company standards and enhancing customer satisfaction. Complaint Management Manage the entire complaint resolution process from receipt to...

Manager, Customer Relations (Complaint Handling) AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across...

Your new company A reputable retail bank is hiring for a Complaint Handling Manager for their Banking Complaints Team Your new role As a contributor of the team, you will manage the end-to-end process of handling retail banking general complaints, written or verbal. Liaise with various departments and external parties to gather necessary information and...

The Financial Dispute Resolution Centre (FDRC) is a non‑profit making company limited by guarantee set up in 2011. It administers the Financial Dispute Resolution Scheme (FDRS) independently to assist the resolution of monetary disputes between financial institutions and their customers primarily by way of “Mediation First, Arbitration Next”. Please...

Manager/Assistant Manager, Complaint Handling WeLab, a leading pan‑Asian fintech platform, operates two digital banks (WeLabBank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game‑changing technology to help...

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their...

Join to apply for the WeLab Bank - Manager, Complaint Handling role at WeLab Bank . WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses...