Customer Relations Manager

Customer Relations Manager – Governance We are currently seeking a high caliber professional to join our department as Customer Relations Manager - Governance, reporting to Head of Operations Planning, Customer Relations. Responsibilities Promote the governance on management of customer opinion and complaints received by various channels of the bank...

Responsibilities: Manage & lead the complaint team to handle complaints related to our insurance products in Life and General Insurance to maintain the professional image of AX. Handle Life and General Insurance complaints, adhere to operating guidelines, work within delegated authorities, meet departmental SLA targets and pass periodic independent quality...

A prominent banking institution in Hong Kong is seeking a Customer Relations Manager to promote governance on customer complaints and manage complaint handling procedures effectively. The ideal candidate will have a university degree, extensive retail banking experience in customer services, strong analytical and interpersonal skills, and be proficient in...

Apply for the Manager, Customer Relations role at AXA Hong Kong and Macau . Responsibilities Manage and lead the complaint team to handle complaints related to our insurance products in Life and General Insurance to maintain the professional image of AXA. Handle Life and General Insurance complaints, adhere to operating guidelines, work within delegated...

SW9905 |09 Jan 2020 Customer Relations ExecutiveCommunicate with both internal and external parties to ensure good customer service is delivered to the customers Handle both verbal and written customer feedback in a tactful, timely and professional manner Handle complaints, enquiries, emergency cases from clients Support special of ad hoc projects to ensure...

Join to apply for the Customer Relations Officer (Customer Service Centres) role at CLP . Working Location: Customer Service Centre Contract period: 24 months / Permanent Responsibilities Provide responsive, efficient, caring, and cost-effective customer services in relation to electricity supply applications, enquiries Follow up closely with customers to...

Manager, Customer Relations (Complaint Handling) AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across...

A consulting firm in Hong Kong is looking for a Customer Relations Executive to ensure high-quality customer service. The candidate should possess a diploma in Business or Marketing, have 1-2 years of relevant experience, and be bilingual in Chinese and English. Key responsibilities include managing customer feedback and supporting ad hoc projects for team...

SW9905 |09 Jan 2020 Customer Relations Executive Communicate with both internal and external parties to ensure good customer service is delivered to the customers Handle both verbal and written customer feedback in a tactful, timely and professional manner Handle complaints, enquiries, emergency cases from clients Support special of ad hoc projects to ensure...

A leading High-tech consumer electronics firm in Hong Kong is seeking a Customer Relations Officer to enhance customer satisfaction through effective complaint resolution and professional service. The ideal candidate should hold at least a diploma, possess strong communication and negotiation skills, and be proficient in MS Office. Additionally, a good...