Customer Relations Executive

SW9905 |09 Jan 2020 Customer Relations Executive Communicate with both internal and external parties to ensure good customer service is delivered to the customers Handle both verbal and written customer feedback in a tactful, timely and professional manner Handle complaints, enquiries, emergency cases from clients Support special of ad hoc projects to ensure...

A consulting firm in Hong Kong is looking for a Customer Relations Executive to ensure high-quality customer service. The candidate should possess a diploma in Business or Marketing, have 1-2 years of relevant experience, and be bilingual in Chinese and English. Key responsibilities include managing customer feedback and supporting ad hoc projects for team...

Handle all calls / emails / WhatsApp for clients in professional manner and follow up the cases according to the procedures set Assist to handle complaints Maintain customer log in relative systems (system name if available) Assist to provide the highest level of customer care service to achieve Company requirements & business target Support ad-hoc projects...

Responsibilities: Manage & lead the complaint team to handle complaints related to our insurance products in Life and General Insurance to maintain the professional image of AX. Handle Life and General Insurance complaints, adhere to operating guidelines, work within delegated authorities, meet departmental SLA targets and pass periodic independent quality...

Apply for the Manager, Customer Relations role at AXA Hong Kong and Macau . Responsibilities Manage and lead the complaint team to handle complaints related to our insurance products in Life and General Insurance to maintain the professional image of AXA. Handle Life and General Insurance complaints, adhere to operating guidelines, work within delegated...

Responsibilities Lead B2C customer engagement strategies across Hong Kong and Southeast Asian markets, driving growth and retention. Develop and manage strategic partnerships with financial institutions (FIs), virtual banks, and fintech platforms to expand customer reach. Design and execute customer-centric campaigns that enhance brand loyalty and drive...

Join to apply for the Customer Support Executive role at Cathay Pacific . Role Introduction Reports to: Assistant Manager Customer Relations. You will be part of our Customer Care Department, which plays a vital role in delivering exceptional customer service. Your primary responsibility will be to engage with customers across multiple digital channels,...

The incumbent will be responsible for managing the operations of hotlines, walk-in customers and live chat provided by in-house Customer Service team and external service providers. He will also lead a portfolio of customer service projects including digitalization. The successful candidate should be customer-focused and result-driven. Key Responsibilities...

About the job Client Relations Executive Hong Kong Client Relations Executive (Hong Kong) Our client is an International Financial Services and Insurance firm with offices globally, including Hong Kong. They are in the process of expanding their team by adding a Client Relations Executive. Job Title: Client Relations Executive Location: Hong Kong Manager:...

Our client is a world renown hospitality group. Due to business need, they are seeking the Head of Customer Journey in Hong Kong. Responsibilities: Develop and implement the overall customer journey strategy Formulate and execute the group-wise CX transformation initiatives Optimize end-to-end customer touchpoints to improve customer value, engagement, and...