Head of Customer Journey

A leading hospitality group is seeking a Head of Customer Journey based in Hong Kong. The successful candidate will develop and implement the customer journey strategy, lead CX transformation initiatives, and optimize customer touchpoints for improved engagement and loyalty. Candidates should have over 15 years of experience in senior management focused on...

6 days ago Be among the first 25 applicants Manage product UX/UI design to earn a valuable customer experience during mobile banking and internet banking journey, and to increase customer digital usage and online product revenue. Closely and proactively collaborate with product managers and other relevant stakeholders to explore a streamlined customer...

Director, Customer Experience & Journey Design Join to apply for the Director, Customer Experience & Journey Design role at Prudential plc Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our...

APAC Head of Customer Service | eCommerce | consumer product About the company. We're currently partnering with a fast‑growing eCommerce organization within the consumer sector in finding a newly created APAC Head of Customer Service. The individual will be responsible in leading a cross‑country team of 10+ in developing and executing customer...

A leading bank in Asia is seeking an Associate/Senior Associate for VOC Design in Consumer Banking. This role involves analyzing customer insights and developing VOC programs to enhance customer journeys. Ideal candidates will have a Bachelor’s degree in related fields and 3-4 years of experience in customer experience or analytics. The position offers a...

Head of Stock Trading and Digital Assets Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile e Xperience; Money e Xperience; Money X (multiplier), e Xponential growth, e Xploration… it’s all up for us to define together. Why Mox...

We’re currently partnering with a fast‑growing eCommerce organization within the consumer sector in finding a newly created APAC Head of Customer Service. The individual will lead a cross‑country team of 10+ in developing and executing customer experience/service strategies to ensure a customer‑centric mindset while maintaining consistent service...

First Vice President, Head of Credit Card First Vice President, Head of Credit Card, Consumer Lending Responsibilities: Formulate marketing strategies for payment card products in order to achieve the assigned KPI: e.g. no. of new credit card customers, card spending and receivables, top line Monitor and execute marketing programs to ensure smooth operation...

Responsibilities Manage product UX/UI design to earn a valuable customer experience during mobile banking and internet banking journey, and to increase customer digital usage and online product revenue. Closely and proactively collaborate with product managers and other relevant stakeholders to explore a streamlined customer journey and innovation, and to...

Overview Join to apply for the Senior Manager, UX Researcher & Customer Journey Design role at Prudential plc . Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners....