Complaint Resolution Lead

A leading customer service firm in Hong Kong is seeking a Customer Service Manager to oversee the complaint investigation process and enhance customer satisfaction. The ideal candidate will manage complaint resolutions, ensure regulatory compliance, and analyze data to identify improvement areas. Applicants should have a Bachelor’s degree, 5+ years in...

A leading insurance provider in Hong Kong seeks an experienced Manager for Customer Relations, focusing on complaint handling for Life and General Insurance. The role involves leading a team, investigating complaints, and ensuring high service standards. A successful candidate has expertise in customer service, strong analytical skills, and excellent...

As a Customer Service Manager to oversee the end-to-end complaint investigation process. The ideal candidate will ensure that customer complaints and regulatory issues are handled efficiently, while also maintaining company standards and enhancing customer satisfaction. Complaint Management Manage the entire complaint resolution process from receipt to...

Manager, Customer Relations (Complaint Handling) AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across...

A financial services company based in Hong Kong is seeking a Customer Care Executive to manage inbound and outbound call activities. The ideal candidate will have a university degree or diploma and strong MPF knowledge. Responsibilities include handling demanding customers, planning strategies for complaint resolution, and managing a call centre sub-team....

A property management regulatory body in Hong Kong is seeking an Assistant Manager (Complaints and Enforcement) for a 3-month contract. This role involves finalising complaints, assisting in complaint responses, and following up on enquiries related to complaint handling. Candidates should have a recognised university degree and at least 5 years of relevant...

The Financial Dispute Resolution Centre (FDRC) is a non‑profit making company limited by guarantee set up in 2011. It administers the Financial Dispute Resolution Scheme (FDRS) independently to assist the resolution of monetary disputes between financial institutions and their customers primarily by way of “Mediation First, Arbitration Next”. Please...

A leading financial institution in Hong Kong is seeking a Customer Care Manager to lead a team addressing customer feedback, including complaints and suggestions. The ideal candidate will have a degree in Business Administration or related fields and proven experience in banking, particularly in complaint handling. Exceptional leadership and bilingual...

Your new company A reputable retail bank is hiring for a Complaint Handling Manager for their Banking Complaints Team Your new role As a contributor of the team, you will manage the end-to-end process of handling retail banking general complaints, written or verbal. Liaise with various departments and external parties to gather necessary information and...

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their...