Case Officer
2 days ago
The Financial Dispute Resolution Centre (FDRC) is a non‑profit making company limited by guarantee set up in 2011. It administers the Financial Dispute Resolution Scheme (FDRS) independently to assist the resolution of monetary disputes between financial institutions and their customers primarily by way of “Mediation First, Arbitration Next”. Please visit for more information. Case Officer Key Responsibilities To provide frontline administrative support in the provision of FDRC mediation and arbitration services, including: Handling of telephone and walk‑in enquiries Conducting interviews/briefings for enquirers, applicants and parties Gathering information and vetting claim applications Preparing letters, reports, case summaries and statistics Liaising with parties of mediation/arbitration cases Managing the mediation and arbitration process under FDRS To administer and maintain the database for enquiries, cases and mediators/arbitrators; Other ad‑hoc duties as assigned from time to time. Experience and Qualifications University degree or equivalent Relevant working experience, preferably in fields related to complaint handling, dispute resolution, legal services or financial services Completed training or accreditation in mediation and/or arbitration would be an advantage Strong communication and interpersonal skills High level of sincerity, maturity, self‑motivation, organization and patience Ability to cope with pressure, tight deadlines and multi‑tasks Proficiency in English and Chinese language (Putonghua and Cantonese preferred) Proficiency in office PC applications Terms of employment Appointment on fixed contract terms Year‑end discretionary bonus Medical and dental benefits and paid annual leave 5‑day work week Application Application letter enclosing a recent, full curriculum vitae (including current and expected salaries) should be sent either: By post to Financial Dispute Resolution Centre, Room 408‑409, 4/F, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong Please specify “Application for Case Officer” The closing date for application is 16 December 2025. Shortlisted applicants will be invited for a written test and interview at the FDRC. Applicants not receiving any invitation within two months from the closing date may assume their applications unsuccessful. Confidentiality of personal data The FDRC will handle all applications received in strict confidence. All personal data and information collected will only be used for recruitment and appointment‑related purposes. #J-18808-Ljbffr
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Case Officer – Mediation
2 days ago
Hong Kong Island, Hong Kong SAR China Financial Dispute Resolution Centre Full timeA non-profit organization in Hong Kong seeks a Case Officer to handle administrative support for mediation and arbitration services. Responsibilities include managing enquiries, preparing case-related documents, and liaising with parties involved in cases. Ideal candidates should possess a university degree and relevant experience in dispute resolution or...
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Senior Case Development
1 week ago
Hong Kong Island, Hong Kong SAR China The University of Hong Kong Full timeA leading educational institution in Hong Kong is seeking an Administrative Assistant II/Executive Officer to support the Asia Case Research Centre. The role involves building relationships with faculty and business leaders, managing case development, and requires a master's degree along with significant experience. A competitive salary, along with annual...
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hong kong, Hong Kong SAR China Roland Berger Full timeAfter celebrating the fantastic 30th anniversary of the Roland Berger IESE International MBA Case Competition this spring were excited to continue this long-standing tradition - and we would be delighted to have HKUST on board again for the upcoming edition in 2026. As every year we are pleased to invite HKUST to participate in this prestigious global event...
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Legal Services Administrator: Case Prep
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hong kong, Hong Kong SAR China Securities and Futures Commission Full timeA regulatory body in finance is seeking an Administrator for their Legal Services Division in Hong Kong. The ideal candidate will provide litigation and administrative support, assist in court case preparations, and manage court filings. Strong attention to detail, good communication skills, and experience in a legal environment are essential. Proficiency in...
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Hong Kong Island, Hong Kong SAR China The University of Hong Kong Full timeAdministrative Assistant II/Executive Officer (holding the functional title of Senior Manager/Manager) in the Asia Case Research Centre, Faculty of Business and Economics (Ref.: ) (to commence as soon as possible, on a two-year fixed-term basis with contract-end gratuity and University contribution to a retirement benefits scheme, with the possibility of...
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Case Manager
1 week ago
Hong Kong Island, Hong Kong SAR China MHK Insurance Services Limited Full timeProvide support in policy servicing for clients throughout the entire case management in a professional manner. Responsibilities Support senior manager in daily operation and liaise with sales team in supporting their business building initiatives. Assisting the completion of premium financing for the insurance policy. Response to enquiries from...
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Sales Executive
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Hong Kong Island, Hong Kong SAR China Active Global Specialised Caregiver (Hong Kong) Pte Ltd Full timeResponsibilities Handle client enquiries (mostly elderly and families) Propose to clients with the right care services Follow up with existing clients and maintain a good relationship Visit key clients (on average once a week) Achieve monthly sales targets (Team targets) Handle ad-hoc duties as assigned Key Requirements Minimum of 3 years of sales experience...
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hong kong, Hong Kong SAR China FWD Life Insurance Company (Bermuda) Limited Full timeSenior Officer/ Assistant Manager, New Business Support, Strategic Partnership FWD Group (1828.HK) is a pan‑Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer‑led and tech‑enabled approach aims to deliver innovative propositions,...
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Hong Kong Island, Hong Kong SAR China China Merchants Bank Co., Ltd., Hong Kong Branch Full timeAssistant Officer to Senior Officer, Remittance team of Operations Department Add expected salary to your profile for insights Perform daily inward and outward remittance transaction Handle cheque clearing, FPS and fixed deposit Communicate with in-house department i.e. RM or Finance dept Handle investigate cases for remittance Participate in user acceptance...
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Insurance Customer Service Senior Officer
1 week ago
Hong Kong Island, Hong Kong SAR China OAC Group Limited Full timeInsurance Customer Service Senior Officer (Hotline) Handle customer enquiries and complaints related to insurance operations such as Underwriting, Policy Owner Services, and Claims. Proactively engage with customers for case follow-ups and resolution. Report potential issues, complaints, or crisis situations to supervisors for service improvements. Document...