Insurance Customer Service Senior Officer

5 days ago


Hong Kong Island, Hong Kong SAR China OAC Group Limited Full time

Insurance Customer Service Senior Officer (Hotline) Handle customer enquiries and complaints related to insurance operations such as Underwriting, Policy Owner Services, and Claims. Proactively engage with customers for case follow-ups and resolution. Report potential issues, complaints, or crisis situations to supervisors for service improvements. Document call activities in the system and follow-up items in log sheets or emails. Collaborate with internal teams and business partners to resolve complaints and unclear cases. Ensure achievement of both individual and hotline team performance targets. Perform additional tasks assigned by supervisors to support operational needs. Requirements Higher Diploma, Associate Degree, University Degree, or equivalent experience. Good command of spoken and written English and Chinese, with solid PC skills. Strong interpersonal and communication skills with a customer‑centric mindset. Proactive, independent, patient, detail‑oriented, and able to work under pressure. Well‑organized with analytical and problem‑solving skills. Basic insurance knowledge is an advantage. Candidate with less experience would be considered as Officer. #J-18808-Ljbffr



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