Customer Service, Insurance

3 days ago


Hong Kong Island, Hong Kong SAR China Hong Kong Job Consulting Full time

Customer Service, Insurance (Assistant Manager / Senior Officer / Officer) A life insurance company offers comprehensive coverage and personalized service to meet diverse needs: Key Responsibilities: Handle inbound and outbound calls from customers, agencies, and business partners. Provide accurate information on insurance products, policy details, claims, and payments. Assist customers in resolving issues or escalating complex matters to relevant departments. Maintain accurate records of customer interactions and transactions. Support daily operations of the customer service team. Collaborate with internal departments to ensure smooth resolution of customer cases. For Assistant Manager role, monitor and supervise the hotline and counter services team to ensure quality service provided. Qualifications: Minimum 2 years of customer service experience in a call center or frontline environment in life insurance or general insurance. Successfully passed IIQE Papers 1 & 2. Strong communication and problem‑solving skills with a proven record of excellent customer service. Proficient in both written and spoken English and Chinese. Good leadership and people management skills. Interested applicants please submit your application via JobsDB or send your CV to We look forward to having you join our team in ensuring compliance and upholding integrity in our operations. (Data collected will be used as recruitment purposes only) #J-18808-Ljbffr



  • Hong Kong Island, Hong Kong SAR China YF Life Insurance International Limited Full time

    A major life insurance company in Hong Kong is looking for dynamic individuals to fill the role of Officer/Senior Officer in Customer Services. Responsibilities include providing excellent hotline and counter services to clients. The ideal candidate has 3 years of experience in customer service, preferably in the insurance industry, along with proficiency in...


  • Hong Kong Island, Hong Kong SAR China China Life Insurance (Overseas) Company Limited Full time

    A financial insurance corporation based in Hong Kong is seeking a Customer Service Senior Officer/Officer to provide exceptional service to customers and sales channels. The ideal candidate should have a university degree and at least three years of relevant experience in the insurance customer service sector. Proficient English and Chinese communication...


  • Hong Kong Island, Hong Kong SAR China China Life Insurance (Overseas) Company Limited Full time

    Customer Service Senior Officer/Officer – Life Insurance Provide extraordinary service to customers and sales channels by means of hotline, walk-in, video conference, written and email etc. Able to work independently to address enquiries accurately and effectively as well as maintaining professional and satisfactory quality of customer service. Communicate...


  • Hong Kong Island, Hong Kong SAR China Bowtie Life Insurance Company Full time

    Role Summary Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company. We are seeking an energetic, detail-oriented professional to lead our Insurance Operations (Policy Servicing / KYC) function. You will play a critical role in delivering transparent, compliant, and seamless policy servicing...


  • Hong Kong Island, Hong Kong SAR China Captar Partners Limited Full time

    (Senior) Customer Service Officer, Insurance About the Company Our client is a reputable insurance institution expanding its Customer Experience function. To support this growth, we are seeking an energetic and service-oriented (Senior) Customer Service Officer to join the team. Key Responsibilities Provide professional customer service via multiple channels...


  • Hong Kong Island, Hong Kong SAR China Zurich Insurance (Hong Kong) Full time

    A leading insurance provider in Hong Kong is seeking a Customer Care Consultant to handle insurance inquiries through various channels including Live Chat, Calls, and Emails. This role is well-suited for fresh graduates with a keen interest in the insurance industry and proficiency in Cantonese and English. Candidates with at least 3 years of relevant...


  • Hong Kong Island, Hong Kong SAR China Bowtie Life Insurance Company Full time

    A leading health insurance provider in Hong Kong seeks an Underwriting Specialist to serve as a vital link between the company and customers. Responsibilities include proactive customer engagement and risk assessment of new business applications. Candidates should possess at least 2 years of customer service experience, fluent in Chinese and English, with...


  • Hong Kong Island, Hong Kong SAR China Randstad Hong Kong Limited Full time

    Life Insurance Customer Service Executive Key Responsibilities: A. Service Delivery & Problem Resolution Address customer and agent inquiries, requests, and complaints. Provide prompt and accurate services, including policy information and professional advice to customers. Handle and resolve customer problems, including elevated complaints and special...


  • Hong Kong Island, Hong Kong SAR China Hong Kong Job Consulting Full time

    A life insurance company in Hong Kong seeks an experienced Customer Service Assistant Manager/Senior Officer/Officer. The role involves handling customer inquiries and supporting daily operations in a fast-paced environment. Ideal candidates will have at least 2 years of experience in customer service, particularly within the insurance industry, and be...


  • Hong Kong Island, Hong Kong SAR China YF Life Insurance International Limited Full time

    Officer / Senior Officer – Customer Services YF Life Insurance International Ltd.is a major life insurance company in Hong Kong and Macau, providing one-stop risk- and wealth-management services. Our scope of business ranges from insurance, investment, and retirement to MPF. To cope with our business expansion, we now invite dynamic and highly motivated...