Insurance Operations Manager

Role Summary Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company. We are seeking an energetic, detail-oriented professional to lead our Insurance Operations (Policy Servicing / KYC) function. You will play a critical role in delivering transparent, compliant, and seamless policy servicing operations, while ensuring that our Know Your Customer (KYC) and compliance responsibilities are executed to the highest standards.It’s an exciting opportunity to grow with a fast-paced team that genuinely cares about creating customer-centric insurance services. Insurance Operations Management – Key Responsibilities Lead day-to-day insurance policy servicing operations, ensuring efficient and timely processing of policy changes, renewals, cancellations, endorsements, and customer servicing requests. Oversee and manage all KYC processes, including client onboarding, data verification, and ongoing due diligence to meet regulatory and company standards. Continuously monitor operations and KYC controls, identifying process improvements and driving automation where possible. Support the implementation and enforcement of best practices for insurance operations, digital documentation, and customer data privacy. Collaborate cross-functionally with Tech, Product, and Compliance teams to improve digital journeys and workflow efficiency. Manage, coach, and develop the Policy Servicing team and contribute to building a strong, customer-focused culture. Prepare and review accurate reports and statistics for senior management on operational performance, KYC status, and compliance matters as required. Participate in system enhancement projects and the launch of new insurance products or operational initiatives. Success of this role would include: >90% of the cases are completed within T+2 Roll out 1 process simplification every 2 months Insurance Operations – What We’re Looking For Bachelor’s degree in Business, Insurance, Finance, or a related discipline. Minimum 6 years' hands-on experience in insurance operations, medical underwritingpolicy administration, or KYC within the insurance or financial services sector. Solid understanding of insurance policy servicing workflows and KYC/regulatory compliance requirements. Strong organisational, interpersonal, and problem-solving skills, with a proactive and analytical approach. Keen attention to detail and a passion for delivering outstanding customer service. Track record of training, guiding, or managing team members. Excellent communication skills in English; Chinese (Cantonese ) is a must. Proficiency in MS Office (especially Excel), with exposure to digital/online insurance platforms a plus. Energetic, adaptable, and excited to work in a scale-up environment that moves quickly and values new ideas. Prior experience in projects. UAT would be an advantage Working at Bowtie – Benefits and Career Development Competitive compensation package Flexible working hours to support your work-life balance Medical, dental, and wellness benefit programmes Supportive and friendly startup culture Weekly knowledge sharing and social gatherings Exciting development, upskilling, and sponsorship opportunities for professional growth About Bowtie – Digital Insurance Innovation & Customer Focus Bowtie is Hong Kong’s first licensed virtual insurer (虛擬保險公司), defining the future of health insurance through technology and human-centred design. By combining deep insurance expertise and innovative digital capabilities, we aim to deliver simple, trustworthy protection to individuals and families across Asia. We’re proud of our industry-leading digital platform, ranked #2 globally in Sia Partners' 2023 InsurTech report, and we’re always looking for passionate, proactive talent to join our diverse team.If you’re driven by purpose and thrive in a progressive, entrepreneurial environment, we invite you to build something meaningful with us. Information provided will be treated in strict confidence and used solely for recruitment purposes. Applications will be retained for no longer than 24 months before destruction. Bowtie is an equal opportunity employer. We do not discriminate on the basis of race, disability, gender identity, or family status in hiring or employment practices. #J-18808-Ljbffr