Assistant Manager

Assistant Manager (Operations), Facilities Management FWD Group (1828.HK) is a pan‑Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. The company operates in some of the fastest‑growing insurance markets worldwide and is listed on the Hong Kong Stock Exchange under the code 1828. About FWD Group FWD’s customer‑led and tech‑enabled approach aims to deliver innovative propositions and a simpler insurance experience. Established in 2013, FWD’s vision is to change the way people feel about insurance. The Job Report to managers on operations and provide timely reporting updates. Maintain strong relationships with internal clients, external suppliers, landlords, and project teams. Manage vendor relationships, monitor service delivery against KPIs and SLAs, and oversee procurement and contract compliance. Update and execute site SOPs, ensuring compliance with statutory regulations and health & safety standards. Assist in delivering professional FM services, including procurement and operational matters for office and customer‑facing premises with cost effectiveness and efficiency. Coordinate with peers and outsourced vendors to deliver day‑to‑day facilities operations (repairs, cleaning, mailroom, pantry, AV systems, security systems, and telecom services) in a risk‑free workplace. Oversee procurement and vendor management, including contract negotiation and SLA monitoring. Supervise sub‑team performance, including monitoring, evaluation, coaching, training, and team building activities. Support lease administration, liaise with landlords and building management, and assist in space planning, office moves, and workplace optimization projects. Increase operational risk awareness by reviewing workflows, developing audit trails, and ensuring security management compliance. Assist in budget preparation, expense tracking, cost‑saving recommendations, and promote ESG/sustainability initiatives, including data collection and reporting. Support minor restack and desk move projects, FM business continuity plans, perform emergency duties outside working hours, and handle ad‑hoc tasks as assigned. The Person Degree preferred in Facilities Management, Environmental Science, Sustainability, Business Administration or a related discipline with 5+ years of solid facilities management experience in financial institutions or corporate real estate. Experience managing an office space portfolio of 100,000 sq. ft. or more across multiple locations. Sound experience supervising third‑party vendors and people. Fluency in Chinese and English business communication; Mandarin is a plus. Technology savvy, especially in MS Office applications. Technical know‑how and market knowledge from FM & procurement perspectives. Health and safety background (e.g., first aid certification & safety card) is a plus. Knowledge of relevant statutory regulations, ordinances, and code of practice. Strong analytical and problem‑solving skills with critical thinking and effective incident management. Excellent negotiation and supplier relationship management abilities. Independent, proactive, adaptable under pressure, and able to prioritize tasks while embracing challenges. Detail‑oriented, innovative, confident, and committed to deadlines with strong communication and interpersonal skills. We offer 5‑day work, 20‑22 days annual leave, excellent learning & development opportunities, and an attractive package to the right candidate. Information collected will be treated in strict confidence and used solely for recruitment purposes. The company will retain all applications no longer than 24 months, after which they will be destroyed. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in the employment process. #J-18808-Ljbffr