Product Support

Responsibilities: Serve as the first point of contact for clients and banking counterparties. Take ownership of support queries until resolution, ensuring professional communication in line with our SLA. Create and follow up on tickets in collaboration with product and technical teams. Actively monitor the platform, leveraging and improving existing log...

Responsibilities: Monitor, maintain, and resolve issues related to the trading applications and systems in the production environment Conduct regular examinations and inspections on software applications and systems to guarantee adherence to quality and performance criteria Deploy, verify, and validate patches, enhancements, and modifications seamlessly...

Company: Join our client a leading global hedge fund in Hong Kong OR Singapore, where they leverage innovative technology and data-driven strategies to deliver exceptional investment performance. They are looking for a talented Production Support Engineer to join thier dynamic team. Role: As a Production Support Engineer, you will play a crucial role in...

Our client is a leading insurance company with excellent team culture and stability. We are seeking for an insurance professional with solid experience and understanding in Life Insurance systems and experience with Production Support and Incident Management Role and Responsibilities: Responsible for overseeing the End-to-End Incident and Problem...

Join Tata Consultancy Services, Asia Pacific, and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital...

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure. Responsibilities ...

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development...

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. And to...

Eclipse Trading is one of Asia's leading proprietary derivatives trading firms. Founded in 2007, we have over 100 employees across 4 office locations – Hong Kong (our HQ), Sydney, Shanghai and Chicago. Our trading expertise and strategies are deployed across several Asian markets and although we mainly specialise in equity derivatives, we also trade delta...

FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even...

At Sanderson-iKas, we are seeking an experienced Production Support Analyst to join our team. This role will be responsible for serving as the first point of contact for clients and banking counterparties.The ideal candidate will take ownership of support queries until resolution, ensuring professional communication in line with our SLA.They will create and...

1. Manage a portfolio of institutional clients, providing tailored support to ensure their success with our products and services. 2. Collaborate with cross-functional teams (BD, product, etc.) to address client concerns and ensure a seamless client experience. 3. Conduct regular check-ins and strategic reviews with clients to gather feedback and align...

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need...

Responsibilities: Providing efficient technical support for quantitative trading systems, working with exchanges, brokers, and other partners to troubleshoot production trading systems. Collaborating with trading, technology, and operations teams to ensure trades are executed and booked with brokers, and communicating the design requirements for pre-trade,...

Responsible for the frontline support in Asia of the FX IT trade booking, order booking, and risk systems:   Spot FX trading – Sigma trade management, Barracuda order management, Deal Hub booking, and associated smaller functions FX Options and Carbon trading – Orchestrade trade management, Asgard risk management (including GMD PS & THOR), and...

Responsibilities: Be the first point of contact with Buy-Side and Sell-Side clients Take ownership of support queries until resolution, ensuring professional communication with the client in line with our SLA Create and follow up on tickets in collaboration with product and technical teams Actively monitor the platform, leveraging and improving existing...

Job OverviewAptitude Asia is seeking an experienced IT Infrastructure Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our company's IT infrastructure.Key ResponsibilitiesTroubleshooting and SupportInvestigate and resolve hardware and software issues, including...

OverviewAs a key player in the DBS Bank (Hong Kong) Limited's Global Financial Markets business, this role provides operational support to drive business growth and deliver exceptional customer experiences. The team collaborates closely with regional processing centers and business units to enhance end-to-end processes and customer journeys.Job SummaryThe...

Nousva seeks an experienced IT Support Lead to manage the frontline support of our FX trading systems in Asia.Key ResponsibilitiesThe successful candidate will be responsible for:Providing high-quality support coverage for our FX trading business in Asia, ensuring a very responsive service to trading, sales, middle office, risk management, back office, and...

Citi seeks a seasoned professional to fill the role of Application Support Senior Analyst. As a key member of our team, you will play a crucial part in ensuring the stability, efficiency, and effectiveness of our applications.Key Responsibilities:Provide technical and business support for users of Citi Applications, resolving issues promptly and driving...