Application Support Engineer
19 hours ago
-
Responsibilities:
- Be the first point of contact with Buy-Side and Sell-Side clients
- Take ownership of support queries until resolution, ensuring professional communication with the client in line with our SLA
- Create and follow up on tickets in collaboration with product and technical teams
- Actively monitor the platform, leveraging and improving existing log collection and alerting tools
- Identify and troubleshoot incidents to ensure a prompt system recovery
- Perform and improve morning checks ensuring application stability and reliability before market hours
- Experience in using, implementing log collection tools such as Kibana, Splunk is a plus
-
Location:
This is a full-time position based in Hong Kong, Central.
Skills #1 (Client Exposure):
• Minimum 5 years experience in a client-facing application support position:
- Management of client interaction / support cases
- Problem tracking and resolution
• Strong Client focus:
- Excellent verbal and written communications skills are essential, English is a must.
- Ability to communicate efficiently with external counterparties (email and verbal)
- Build trusted partnerships
Skills #2 (Technical):
• Good command of system documentation best practices using Atlassian suite
• Good analytical, problem-solving, and decision-making skills
• Data mining / SQL scripting
• Familiar with basic commands in Linux environment
• Experience in supporting connectivity layer is a plus (FIX connectivity)
-
hong kong, Hong Kong SAR China KELY Support Group Full timeKELY Support Group (“KELY”) is a non-profit organisation that has been serving Hong Kong’s youth for over 30 years. We believe that every young person has the power to reach their full potential and overcome the many external and internal challenges they face with the right resources and support. Our mission is to equip young people with the skills,...
-
Software Engineer
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeAbout the RoleWe are seeking a highly motivated and talented Software Engineer to join our team at Bank Of China (Hong Kong) Limited.Key Responsibilities:Develop and Support Application SystemsParticipate in Key ProjectsInvolve in Project LifecycleAssist Project ManagerRequirements:Education Background: Year 1 to year 3 undergraduate student.Discipline...
-
Application Support Analyst
1 day ago
Hong Kong, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full timeCompany Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development...
-
Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full timeOverviewCrypto.com is a fast-growing global cryptocurrency platform, serving over 80 million customers. Our vision is to make cryptocurrency accessible to everyone.Job DescriptionWe are seeking a skilled Production Engineer to join our team. As a key member of our engineering group, you will be responsible for designing, developing, and maintaining scalable...
-
Hong Kong, Central and Western District, Hong Kong SAR China NLS Full timeJob Description:NLS, a leading global investment bank, is seeking an experienced Software Engineer to join their equities technology arm. As a key member of the team, you will be responsible for designing, developing, and maintaining software applications that support the middle office operations of our organization.Key Responsibilities:Design and develop C#...
-
Systems Analyst
1 day ago
Hong Kong, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full timeCompany Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development...
-
Vice President
29 minutes ago
Hong Kong, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full timeCompany Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development...
-
Technical Application Support Specialist
11 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full timeAbout Aptitude AsiaAptitude Asia is a leading organization in the field of software application support, committed to delivering exceptional services to our clients.Job Title: Technical Application Support SpecialistWe are seeking an experienced and skilled Technical Application Support Specialist to join our team. The successful candidate will be...
-
hong kong, Hong Kong SAR China EU Audio Chips Company Full time4 days ago Be among the first 25 applicants Direct message the job poster from EU Audio Chips Company Asia Pacific recruitment specialist | semiconductor | sales and marketing We are currently seeking a Customer Application Engineer (CAE) to join an innovative company at the forefront of virtual assistant technology and hands-free communication solutions....
-
IT Support Professional
11 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China IO Tech Solutions Full time**Job Description**At IO Tech Solutions, we are seeking a highly skilled IT Support Professional to join our team as an Application Expert. This is a challenging and rewarding role that requires strong technical skills and excellent communication abilities.Responsibilities:Provide first-line support for Buy-Side and Sell-Side clients, acting as the primary...
-
FastLaneRecruit | Senior IT Support Engineer
7 days ago
hong kong, Hong Kong SAR China FastLaneRecruit Full timeJob brief Join a global leader in the electronics industry as a Senior IT Support Engineer, where you will play a critical role in managing and supporting IT systems and infrastructure. This opportunity allows you to work in a collaborative and innovative environment while gaining exposure to cutting-edge technologies and systems. Responsibilities Provide...
-
Hong Kong, Central and Western District, Hong Kong SAR China Citi Full timeCiti seeks a seasoned professional to fill the role of Application Support Senior Analyst. As a key member of our team, you will play a crucial part in ensuring the stability, efficiency, and effectiveness of our applications.Key Responsibilities:Provide technical and business support for users of Citi Applications, resolving issues promptly and driving...
-
Trade Support Engineer
12 hours ago
Hong Kong, Hong Kong SAR China eFinancialCareers Full timeResponsibilities: Providing efficient technical support for quantitative trading systems, working with exchanges, brokers, and other partners to troubleshoot production trading systems. Collaborating with trading, technology, and operations teams to ensure trades are executed and booked with brokers, and communicating the design requirements for pre-trade,...
-
Technical Support Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full timeAptitude Asia seeks a skilled Application Support professional to join our team. We are looking for someone with expertise in troubleshooting and resolving application issues, as well as experience in incident management processes and ticketing systems.Responsibilities:We require the selected candidate to be responsible for managing and prioritizing incoming...
-
Application Support
19 hours ago
Hong Kong, Hong Kong SAR China Aptitude Asia Full timeResponsibilities: Respond to user inquiries and issues related to software applications, troubleshoot problems, and provide timely and effective resolution. This may involve diagnosing and resolving software bugs, configuration issues, or user errors. Manage and prioritize incoming support requests or incidents through a ticketing system, ensuring timely...
-
Front Office Application Support
1 day ago
Hong Kong, Hong Kong SAR China NLS Full timeMy client, a leading financial institution with global offices, are currently seeking a dedicated application support analyst to provide technical support and ensure the smooth operation of their critical trading applications. As a Front Office Support Engineer, you will play a vital role in supporting and maintaining the performance of key applications used...
-
Hong Kong, Hong Kong SAR China Citi Full timeJob Description Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Markets Product Support Team, specializing in Cash Equities workflows. Our Team: Production Management Working as part of our Production Management team,...
-
Hong Kong, Central and Western District, Hong Kong SAR China Tangspac Full timeAt Tangspac, we're seeking a seasoned IT professional to join our team in Singapore as a Senior Trade Floor / Desktop Support Engineer. About the RoleThis is an exciting opportunity to support the business growth of our client, a reputable asset management firm. As a key member of the team, you'll be responsible for delivering exceptional end-user experience...
-
Aquis Search | IT User Support Engineer
1 day ago
hong kong, Hong Kong SAR China Aquis Search Full timeDirect message the job poster from Aquis Search Empowering Careers in Technology & Digital in APAC | Executive Recruitment & Talent Strategy My client is a global professional services firm looking to hire an IT Support Engineer into their established team in Hong Kong & Singapore. You will work within a global team of 9 to help in providing and supporting...
-
hong kong, Hong Kong SAR China Tbwa ChiatDay Inc Full timeWeiss Asset Management (WAM), a Boston-based investment firm, is seeking a highly reliable and detail-oriented Desktop Engineer to join our growing IT team. The ideal candidate will have a strong background in installing, configuring, and maintaining PCs, as well as network-based hardware and software. Additionally, they should have experience working with...