Application Support Analyst

1 month ago

Hong Kong, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time
Company Introduction:

We're home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:
.

Job Duties:

Overall Purpose of Role:

To provide level 2 technical support for the LME's applications to both internal departments and external customers (clients). The range of applications covers Middle and Back office as well as Market Data. Specifically to provide technical support in a project based structure to ensure the successful delivery of application solutions. The job also consists of prioritizing and progressing resolution of faults or queries on the full range of applications across all clients, suggesting methods to build and implement measurable improvements to the services, undertaking Day to day work with Production Incidents and the implementation of change by performing a QA after any work. Troubleshooting issues relating to the network, database, infrastructure or applications. Contributing to serious incident, change and problem management.

Key Accountabilities:
  • Provide production support and maintenance for a full range of Pre and Post Trade applications including project related activities
  • Perform a level of monitoring, tuning and optimization of performance
  • Communicate on project progress with the Project Manager and the clients
  • Manage upgrades of Pre/Post Trade applications and technical components
  • Looking at measurement and process improvement within current support structures with the aim of continual service improvement
  • Create and update all documents related to applications and their supporting systems
  • Perform well under pressure
  • Participate in the preparation and implementation of business test phases
  • Collaborate and work efficiently with members from other teams
  • Perform other duties as required
Technical Responsibilities
  • To build production, and pre-production to support projects
  • To maintain disaster recovery solutions across different domains
  • To recommend new or changed standards to ensure improved efficiency, effectiveness and robustness for all environments
  • Willingness to contribute and support a Knowledge sharing culture
  • To test builds against operational requirements
  • Team player with strong interpersonal skills
  • Innovative thinking and problem solving
  • Respond quickly to Production issues taking responsibility for seeing those issues through to resolution, recording all actions taken and communicating the impact of the actions to the appropriate levels of management
  • Provide 24x7x365 support and incident response
  • Flexibility to work in shifts which are 7am - 16:00 and 10am - 19:00. Call-out and Weekend work are also part of this role
Working with others:
  • Customer facing
  • Production colleagues
  • 3rd party suppliers
  • Project teams
Preferred Knowledge and Experience:
  • Strong technical skills in SQL
  • Working knowledge of SSRS and SSIS
  • Knowledge of back office processes and clearing
  • Unix secure shell scripting and Python
  • Strong knowledge (1 - 3 years) of back office processes, trading, clearing and financial markets
  • ETL support skills in Ansible, Kafka and Splunk (Not Essential)
  • Good analytical and diagnostic skills
  • Good Windows and Red Hat Linux skills
  • DevOps / modern tech experience as well as legacy systems also including Automation experience
Skills Required - (i.e. system skills, communications skills):
  • Team player with strong interpersonal skills
  • Willingness to contribute and support a knowledge sharing culture
  • Positive attitude and customer focus & effective time management
  • Innovative thinking and problem solving
  • A quick learner to learn new technology, application or tools and ability to cascade the knowledge to others
  • Professional and proactive manner dealing with all project sponsors, customers and technical staff
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues as well as ability to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution
  • Willingness to work weekends as required
  • Ability to influence and lead technical conversations with varied IT support groups
  • DevOps / modern tech experience as well as legacy systems also including Automation experience
  • Experience with version source control systems (Bitbucket, Ansible, GitLab, GitHub or similar tool)
The LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity, expression & reassignment, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location:
HKEX - TKO

Shift:
Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours:
40

Worker Type:
Permanent

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