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Application Support Specialist
2 months ago
NLS is seeking a skilled Application Support Specialist to join our team. As a Front Office Technical Support Engineer, you will play a vital role in ensuring the smooth operation of our critical trading applications.
Key Responsibilities:- Provide first and second line technical support, responding to user queries and issues in a timely and efficient manner.
- Monitor application performance, identify potential problems, and implement solutions to optimize system functionality.
- Work closely with traders, analysts, and IT teams to understand application requirements and provide tailored support solutions.
- Perform software installations, upgrades, and patches, following change management processes and ensuring system stability.
- Document support activities, resolutions, and system configurations to maintain accurate records and facilitate knowledge sharing.
- Contribute to the development and implementation of support processes, procedures, and best practices to enhance operational efficiency.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in application support within the financial services industry, preferably in a hedge fund or investment bank.
- Strong knowledge of financial applications, trading systems, and market data platforms.
- Proficiency in troubleshooting application issues, analyzing logs, and diagnosing root causes.
- Knowledge of Python is a plus.
- Excellent communication skills and the ability to collaborate effectively with diverse teams and stakeholders.
- Ability to work well under pressure in a fast-paced environment and prioritize tasks effectively.
- Market leading compensation.
- Excellent benefits, including a comprehensive medical plan.
- A stable environment coupled with growth opportunities.
