IT Support Lead for FX Trading Systems

11 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Nousva Full time

Nousva seeks an experienced IT Support Lead to manage the frontline support of our FX trading systems in Asia.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing high-quality support coverage for our FX trading business in Asia, ensuring a very responsive service to trading, sales, middle office, risk management, back office, and all other system users.
  • Leading a team of frontline HK FX Risk IT personnel and working collaboratively with the HK Core OT team to provide support for the FX trading business in Asia as part of a 24-hour support organization.
  • As capacity allows, providing business analysis and project delivery management for regional projects, prioritizing production support.
Main Responsibilities

The ideal candidate will have:

  • Proven experience in IT support or project management, particularly in trading applications.
  • Excellent communication and leadership skills, with the ability to articulate technical concepts succinctly to non-technical audiences.
  • Experience in managing teams and developing good relations with stakeholders, including the FX trading business, third parties, and members of the team.
  • Strong problem-solving skills, with the ability to enforce change management procedures and ensure production stability while facilitating rapid system advances.
  • Proficiency in FX products, PnL, and risk management concepts, including VaR and sensitivities.
  • Technical experience in development, preferably in C# and/or Java, and support of systems running on Windows Server and UNIX environments.
  • Good SQL query skills and understanding of basic Query Optimisation.
Required Skills and Qualifications

We are looking for candidates with:

  • Minimum 3 years hands-on experience in support or projects on trading applications.
  • Ability to juggle multiple requests simultaneously from demanding users.
  • English language proficiency.


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