Service Ambassador

3 months ago

Hong Kong, Hong Kong SAR China Bank of Singapore Full time

Main Duties

  • Responsible for attending to all invited clients and guests at Bank of Singapore centre.
  • Acknowledge all clients upon arrival. Escort clients to the meeting suite. Interact and communicate with clients as needed.
  • Support daily operations of our Client Centre at IFC.
  • Attend to all aspects of service and request by the clients and their bankers. (Example: Making reservation for dining, hotels or concerts. Arrange for transportation or travel arrangements for sightseeing. Provide information on flights details, places of interest etc.)
  • Anticipate client needs and respond promptly.
  • Maintain positive client relations and ensure client satisfaction at all times.
  • Manning the Client centre reception counters, re-direct calls as appropriate and take adequate messages as per the bank’s standard operating procedure.
  • Manage bookings of meeting rooms for Clients and external guests.
  • Offer a selection of drinks and services correspondingly throughout client’s meeting.
  •  Hands-on preparation and serving drinks/food to clients.
  • (Including food plating and dinning services during snacks/lunch request)
  • Maintain cleanliness at the Client Centre in all meeting rooms, waiting areas and pantry. (Including clearing serve wares, clean table, replenish necessity items, rearranging of chairs etc)
  •  Provide administrative and logistical support to the Service Ambassador’s team.
  • Assist with company or client offsite events when require.
  • Any other ad-hoc duties/ tasks assigned.

​Requirements:

  • At least 5 years of customer/hospitality service experience
  • Customer focused and proactive, able to communicate professionally and with confidence.
  • Bubbly and sociable individual.
  • Be immaculately groomed and exceptionally well presented.
  • Calm, efficient, and organized with great attention to detail.
  • Professional manner with an emphasis on passion for delivering exceptional high levels of hospitality/guest service.
  • Proficient in written and verbal communication skills.
  • Computer literate and able to navigate through Company systems
  • Ability to multi-task while maintaining a positive attitude.
  • Is able to prioritise tasks and see tight timelines as a challenge
  • Is able to work on a rotating roster.

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