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Administrator -

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

Job Description:

  • Manage IT Helpdesk tickets in a timely manner
  • Respond to user call via phone, email and ticket system
  • Resolve user queries and feedback quickly and effectively
  • Document cases in the Ticket Logging System
  • Should adhered to company polices, corresponding guidelines and service level standard
Requirements:
  • Degree in Information Technology, Computer related disciplines
  • Completion of ITIL Foundation is an advantage
  • Strong customer-oriented mindset with excellent communication and interpersonal skills
  • Independent, diligent and responsible, with positive attitude under pressure
  • Familiar with various MS Office applications
  • Good command of both written and spoken English and Chinese, spoken Mandarin is a privilege