Fraud Manager

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Chief of Staff -WPB Business Risk Management
The WPB Chief of Staff function adds further strength to the management team as it plays a vital part in driving the formulation of business strategies and managing business performance. The team supports the business to grow revenues and profitability, while meeting de-risking objectives and maintaining an effective risk management framework. Key responsibilities cover the below areas:

  • Support formulation, agreement, and implementation of strategic plans for the business
  • Cost structure transformation and management to future proof the bank
  • Risk governance to support the management team in risk oversight and decision making
  • Provide oversight of fraud management and operations activities
Should you join WPB Chief of Staff, you will have great exposure to the management of key business risk and opportunities. Equipped with experience and knowledge needed, you will have the opportunity to manage and coordinate cross-business activities in WPB, including interacting with and influencing management team across countries, regulators, and other stakeholders. All with an aim to ensure all processes, functions and services within the business are aligned to group policy and local regulations. Last but not least, you will be joining a large team working together to inspire and engage people, develop and communicate purpose led vision, and create an inclusive, high performing, customer-centric culture.
We are currently seeking a high caliber professional to join our department as Fraud Management Manager.
Principal responsibilities
  • Responsible for designing, promoting, deploying and optimizing the retail banking mule detection strategies & controls mechanism.
  • Support fraud management strategy for protecting business against financial loss and improving customer experience
  • Ensue fraud analytics solutions are operating at optimum effectiveness
  • Provide subject matter expertise in design, development and maintenance of fraud risk controls to address the business and local regulatory requirement
  • Collaborate with Group and Local Analytic team to ensue fraud analytics solutions are operating at optimum effectiveness
  • Support the line manager and the Head of Fraud in understanding, managing, responding, echoing, explaining and promoting all mule detection related issues, including systems, procedures, and risk appetite enhancement or changes toward reducing and preventing the fraudulent activities from happening in the Bank.
  • Support the respond to any flash fraud attacks working with the wider business to design, develop and implement any required to any fraud controls with a focus on driving excellent customer experiences.
Requirements
  • University graduate or above.
  • With professional knowledge of understanding, managing, responding, echoing, explaining and promoting mule detection related issues.
  • 3 to 8 years' closely related experience in fraud controls for financial sectors, or proved experience in the relevant working fields.
  • Knowledge of Retail banking products, digital payments, fraud management processes and controls is preferred
  • Good understanding in change management, project management, agile methodologies and techniques is preferred
  • Proven ability to work across markets with multiple teams under ever-changing environment
  • Strong communication, interpersonal, influence and negotiating skills
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
#LI-HASE



  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Responsibilities: Fraud Detection and Analysis Analyze fraud patterns and trends to identify potential fraud schemes. Prepare and present reports on fraud trends and prevention strategies to senior management. Risk AssessmentConduct risk assessments to evaluate vulnerabilities in marketing strategies. Collaborate with stakeholders to implement measures...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...


  • Hong Kong, Central and Western District, Hong Kong SAR China Standard Chartered Full time

    Ensure effective performance in the fraud risk management function through assisting the Head Fraud Risk Operations, Hong Kong as well as working closely with other team members to adhere to policies and guidelines, taking initiatives to identify risk areas and suggesting changes of control measures.BusinessManage the subordinates to handle daily operations...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About Hang Seng BankHang Seng Bank Limited is a leading financial institution in Hong Kong and one of the largest banks in Asia. Our commitment to service excellence has earned us numerous awards and recognition.We are seeking a high-caliber professional to join our department as Senior Fraud Manager.Job DescriptionThe successful candidate will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    At Hang Seng Bank Limited, we are committed to service excellence and attracting high-calibre talent. Our dynamic working environment and good career development opportunities make us an attractive employer.Company OverviewWe are a leading bank in Hong Kong, dedicated to providing best-in-class products and services. Our team supports the business to grow...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    At DBS Bank (Hong Kong) Limited, our Group Legal, Compliance & Secretariat department plays a critical role in safeguarding the bank's interests and reputation. As a Senior Fraud Prevention Lead, you will be part of a team dedicated to maintaining good standing with regulators, customers, and business partners while upholding the values of trust and...


  • Hong Kong, Central and Western District, Hong Kong SAR China American Express Full time

    Lead the Way in Financial Crime PreventionAmerican Express is seeking a skilled Fraud Prevention Lead to join our team of investigators. As a key member of our Global Security group, you will play a critical role in identifying and mitigating financial crime threats to American Express, employees, products, services, merchants, and customers.Your primary...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job SummaryWe are seeking a highly skilled Investigations Lead, Anti-Fraud Specialist to join our team at DBS Bank (Hong Kong) Limited. The ideal candidate will have a strong background in fraud investigations and excellent analytical skills.About UsDBS Bank (Hong Kong) Limited is a leading financial institution committed to providing exceptional service to...


  • Hong Kong, Central and Western District, Hong Kong SAR China American Express Full time

    Prevent and Investigate Financial CrimesAmerican Express is committed to protecting its employees, products, services, merchants, and customers from financial crimes. As a key member of our Global Security group, you will play a critical role in identifying and mitigating these threats.As an Investigations Specialist, you will conduct thorough investigations...

  • Senior Manager

    7 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Company OverviewHang Seng Bank Limited is a leading financial institution committed to service excellence and innovation.We strive to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.About the RoleWe are currently seeking a skilled Risk Management Strategist to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.We foster a culture that emphasizes teamwork, progressiveness and caring. Our goal is to create a...

  • Senior Manager

    2 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...


  • Hong Kong, Central and Western District, Hong Kong SAR China Octopus Holdings Limited Full time

    Job DescriptionWe are seeking a highly skilled and experienced Financial Crime Risk Manager to join our team at Octopus Holdings Limited.About the Role:The successful candidate will be responsible for managing financial crime risk related matters, including transaction monitoring and fraud detection processes. They will work closely with the MLRO and Senior...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Group Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Group Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for...

  • Manager -

    7 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Octopus Holdings Limited Full time

    Born from Hong Kong's demand for fast, convenient, and reliable payment solutions, Octopus introduced the world's first contactless multi-modal transit payment system in 1997. Since then, this homegrown FinTech company has pioneered innovative payment solutions for urban living across four continents. Our Vision To become the most preferred payment and...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Group Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job OverviewHang Seng Bank Limited is a leading financial institution committed to delivering exceptional customer experiences and driving business growth through innovation.About the RoleThe successful candidate will play a critical role in driving the formulation of business strategies, managing business performance, and ensuring effective risk management...