Assistant Collections Manager

4 months ago


Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full time
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Credit and Financial Crime Risk Control - Credit Control Services
We are currently seeking a high caliber professional to join our department as Assistant Collections Manager.
Principal responsibilities
  • Assist manager to lead a team of staff to manage delinquent accounts of the retail unsecured loan portfolios; to perform account maintenance and provide administration support
  • Take legal proceedings against debtors by instructing external legal firms; representing the Bank to attend court hearing and liaison with Official Receiver's Office / Outside Trustee on bankruptcy related matters
  • Follow up and manage deceased, bankruptcy accounts and other accounts with court orders
  • Conduct risk account review and propose mitigation actions through regular or ad hoc review
  • Assist in the process of Supplier Risk Management and prepare statistical reports for management review
  • Handle customer complaints and perform necessary investigation
Requirements
  • University degree in a related discipline OR other relevant qualifications
  • Minimum 2 years' experience in debt recovery / unsecured lending and mortgage business, with exposure to credit control / administration
  • Strong self-motivation, good interpersonal, communication, credit analytic and supervisory skills
  • Good knowledge of PC application software such as MS Word, Excel and Access
  • Proficiency in both English and Chinese, fluency in Putonghua an advantage
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.


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