Analyst, Specialist, Collections
1 month ago
Responsibilities
- To perform phone dunning to delinquent customers
- To understand customers' financial difficulties and negotiate with customers on repayment arrangement
- To handle customer's enquiries and complaints
- To comply with the Bank's and regulatory requirements on risk and control
- University graduate or equivalent OR Secondary education plus 2 years or above experience on consumer banking
- Minimum 2 year's collection experience in Consumer Credit Collection/ Customer Service
- Basic knowledge in collection activities on consumer products
- Good communication and negotiation skills
- Able to handle and solve complaints
- Good PC Knowledge: Excel, Word
- Experience in Customer expectation management and conflict resolution
- For less experience candidates, senior officer will be considered
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
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