Support Lead
4 days ago
- Serve as the first point of contact for customers regarding incidents and service requests.
- Perform hands-on troubleshooting for urgent issues.
- Ensure committed deliverables and service levels are met, coordinating between client and offshore team members.
- Act as the point of contact for escalations, addressing and taking corrective actions.
- Publish executive status reports with required metrics on a monthly and quarterly basis.
- Manage personnel and develop competencies to meet contractual commitments.
- Coordinate and schedule governance meetings with internal and external stakeholders.
- Assess delivery risks, report to client's management, and mitigate with suitable actions post-approval from respective stakeholders.
- Plan and initiate continuous service improvements to achieve operational efficiencies based on historical, ongoing, and repeated incidents.
- Identify opportunities for possible automation.
- Over 10 years of IT working experience.
- Proficiency in Integration Middleware platforms and API Gateway.
- Hands-on experience in managing incidents with ITIL practices and SLA management.
- Strong communication skills to effectively liaise with different business units and lead coordinated efforts to resolve incidents.
- Excellent presentation skills to report and escalate issues to top management and handle problem management.
- Knowledge of project management methodologies and practices.
- Experience with Microsoft Azure PaaS components and solutions is a plus.
- Experience with application monitoring is highly advantageous.
- Proficiency in spoken English.
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Application Support Lead
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Nousva Full timeResponsible for the frontline support in Asia of the FX IT trade booking, order booking, and risk systems:Spot FX trading – Sigma trade management, Barracuda order management, Deal Hub booking, and associated smaller functionsFX Options and Carbon trading – Orchestrade trade management, Asgard risk management (including GMD PS & THOR), and associated...
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Technical Support Services Lead
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China PureSoftware Ltd Full timeWe are seeking a Technical Support Services Lead to join our team at PureSoftware Ltd. In this role, you will be responsible for managing problem management related tasks, change management related tasks, reporting, and ad-hoc tasks. Additionally, you will work on cloud-based projects and collaborate with cross-functional teams.PureSoftware is a leading...
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Aderant Expert Sierra Support Lead
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Links International Full timeWe are looking for an experienced Aderant Expert Sierra Support Lead to join our team at Links International. As a key member of our finance department, you will be responsible for providing technical support for our LPMS, including Aderant Expert Sierra and Intapp.The ideal candidate will have at least 3 years of experience supporting legal and/or financial...
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Tech Support Operations Lead
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Standard Chartered Life and Careers Full timeStandard Chartered Life and Careers is seeking a Tech Support Operations Lead to join our team. The successful candidate will be responsible for managing the Digital Asset HSM application, working closely with business stakeholders, vendors, and other interface system teams.This role requires strong leadership skills, excellent communication abilities, and...
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Customer Service and Support Lead
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeAbout the Position: We are seeking an experienced Customer Service and Support Lead to join our team at BOC Group Life Assurance Company Limited. As a key member of our customer service team, you will be responsible for supervising the daily operation of hotline teams and ensuring quality and timely services to customers. The position requires a high...
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IT Support
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cartrack Full timeAbout the job IT Support (Application & CS) Company Summary We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence...
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Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full timeTechnology Recruitment Consultant at Pinpoint Asia Our client is looking for an IT Support to serve senior executives in the organization. Responsibilities Offer top-tier IT support to senior executives, quickly resolving technical issues. Configure and upkeep workstations, mobile devices, and meeting room tech for flawless executive operations. Anticipate...
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IT Support Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Iptp Full timeCompany OverviewIptp is a leading provider of IT solutions and services, with a focus on delivering high-quality support to our clients. Our team of experts is dedicated to ensuring the smooth operation of our data centres and customer sites.
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IT Support Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Kinetix Systems Limited Full timeCompany OverviewKinetix Systems Limited is a leading provider of IT solutions and services. Our team of experts is dedicated to delivering high-quality support to our clients.Job DescriptionWe are seeking a highly skilled System Engineer to join our team. As a System Engineer, you will be responsible for providing first-level technical support to end-users...
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Executive Support Specialist
7 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China ACCA Careers Full timeAn investment bank is seeking a highly organized and detail-focused Executive Support Specialist to join their team.The successful candidate will have 3+ years of experience in administrative or sales support roles within the banking or financial services industry.Key responsibilities include preparing presentation materials, scheduling meetings, and...
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Operations Support Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Fubon Bank (Hong Kong) Limited Full timeOperations Support Manager Job Description: Fubon Bank (Hong Kong) Limited is seeking an experienced Operations Support Manager to join our team. The ideal candidate will have a strong background in office administration and operations management.A minimum of 10 years' experience in the field is required.The successful candidate will be responsible for...
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Support Engineer
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Eclipse Trading Full timeEclipse Trading is one of Asia's leading proprietary derivatives trading firms. Founded in 2007, we have over 100 employees across 4 office locations – Hong Kong (our HQ), Sydney, Shanghai and Chicago. Our trading expertise and strategies are deployed across several Asian markets and although we mainly specialise in equity derivatives, we also trade delta...
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Financial Support Executive
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full timeResponsibilitiesOffer top-tier IT support to senior executives, quickly resolving technical issues.Configure and upkeep workstations, mobile devices, and meeting room tech for flawless executive operations.Anticipate and fix IT problems to ensure uninterrupted service for users.Support audio-visual and conferencing systems for high-profile events.Protect...
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IT Systems Lead
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Crypto Connect Full timeAbout the RoleWe are seeking a highly skilled IT Systems Lead to join our team at Crypto Connect. In this role, you will be responsible for managing IT systems and applications throughout the entire software development lifecycle (SDLC), including business enhancements and technology refresh initiatives.Key ResponsibilitiesLead requirement gathering...
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Financial Support Executive
24 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full timeResponsibilitiesOffer top-tier IT support to senior executives, quickly resolving technical issues.Configure and upkeep workstations, mobile devices, and meeting room tech for flawless executive operations.Anticipate and fix IT problems to ensure uninterrupted service for users.Support audio-visual and conferencing systems for high-profile events.Protect...
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Administrative Support Professional
15 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China ACCA Careers Full timeA top-tier investment bank is seeking a skilled administrative professional to support their investment banking team.The ideal candidate will have 3+ years of experience in administrative or sales support roles within the banking or financial services industry.Key responsibilities include preparing presentation materials, scheduling meetings, and arranging...
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Administrative Support Specialist
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China ACCA Careers Full timeAbout the JobThe successful candidate will be responsible for providing administrative support to the internal auditing team, including coordinating travel arrangements and managing ad-hoc projects.Support the internal auditing team with administrative tasksArrange travel, including flights and accommodationSchedule meetings and manage video conference...
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Technical Support Professional
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Selby Jennings Full timeAbout Selby Jennings We are a leading financial recruitment firm with a global presence. Our team of experts has extensive knowledge of the industry and is dedicated to helping our clients achieve their goals. Job Summary We are seeking an experienced IT Support Specialist to join our team in IT Infrastructure. The successful candidate will be responsible...
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Financial Support Executive
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full timeResponsibilitiesOffer top-tier IT support to senior executives, quickly resolving technical issues. Configure and upkeep workstations, mobile devices, and meeting room tech for flawless executive operations. Anticipate and fix IT problems to ensure uninterrupted service for users. Support audio-visual and conferencing systems for high-profile events....
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Application Support Professional
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China eTeam Full timeAbout eTeameTeam is a leading staffing and recruiting company, dedicated to providing exceptional talent solutions to our clients.Job SummaryWe are seeking an experienced SAP Application Manager to join our team. This individual will be responsible for leading the production support process, ensuring seamless communication with clients, and collaborating...