Head of Operations

5 days ago

Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

This role is pivotal in managing Anti-Money Laundering (AML) controls, implementing the 1.5 lines of defense model, and maintaining robust data governance frameworks. You will also be responsible for risk and compliance management, mitigate risks, and promote a culture of compliance within Operations.

Responsibilities:

Anti-Money Laundering

  • Develop, implement, and maintain AML policies and procedures in accordance with regulatory, group and local compliance requirements.
  • Conduct regular risk assessments and audits to identify vulnerabilities and enhance controls.
  • Conduct due diligence of governance.
  • Oversee the investigation and reporting of suspicious activities to the relevant functions and authorities.
  • Coordinate and facilitate with relevant parties and key stakeholders to provide AML related refreshment training and awareness programs to employees in Operations, to ensure them are equipped the latest and updated AML knowledge.
  • Act as Representative of Operations function at AML Committee ensuring the successful delivery of strategic objectives.
  • Collaborate with law enforcement and regulatory agencies as needed.
Risk and Compliance
  • Provide governance over the implementation of Operational Risk Management Framework with 1st Line owners and Subject Matter Experts (SME) to ensure consistent implementation and reporting of Operational Risks within Operations.
  • Identify, assess, and mitigate risks related to quality control and governance processes within Operations.
  • Develop and implement compliance monitoring programs to ensure adherence to regulatory standards and internal policies.
  • Prepare and present risk and compliance reports to Senior Management and ExCo. Coordinate responses to reports requested by regulators/authorities.
  • Lead internal audits and assessments to evaluate the effectiveness of risk and compliance frameworks within Operations. Monitor remedial actions for AML and risk control deficiencies.
Line of Defense
  • Implement and maintain the 1.5 lines of defense model, ensuring clear roles and responsibilities across departments.
  • Drive and collaborate with operational managers to ensure that first-line controls are effective and aligned with organizational objectives.
  • Support and partner with the 2nd line of defense ensuring independent oversight and challenge of 1st line controls.
  • Work closely with external auditors and regulators to facilitate assessments of the control environment.
  • Conduct regular reviews of governance frameworks and practices to ensure they remain effective and relevant
  • Stay informed about industry best practices and trends in governance and risk management
  • Lead initiatives to enhance the company's governance framework within operations, incorporating feedback from stakeholders
Data Governance
  • Establish, oversee and enforce data governance frameworks to ensure data accuracy, integrity, and security.
  • Lead initiatives to improve data quality and implement data management best practices within Operations that comply with the Company's standards.
Requirements:
  • Bachelor's degree in Business Administration, Finance, Risk Management, or a related field; Master's degree preferred.
  • Minimum of 15 years of experience in quality control, risk management, compliance, or related areas within the insurance or financial services industry.
  • Relevant license(s)/ certifications (e.g. Certified Risk Manager, Governance Risk and Compliance Professional) are a plus.
  • Strong knowledge of AML regulations and best practices, data governance frameworks, risk management principles and governance best practice.
  • Ability to interpret regulatory requirements and translate them into operational practices.
  • Ability to work collaboratively across departments and influence stakeholders at all levels.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.
  • Strategic thinking and leadership capabilities.
  • Detail-oriented with a focus on accuracy and compliance.
  • Ability to manage multiple priorities and meet deadlines.
Others:
  • You are required to obtain relevant license if your job involves in regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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