Management Support, Specialist

2 weeks ago

Hong Kong, Hong Kong SAR China AIA International Limited. Full time
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

To manage and accountable for the overall operations of Agency Operations and Management Support Teams so as to provide efficient and quality support to agency, Agency Business Development Department, management & internal departments.

Roles and Responsibilities:

Routine Operations (70%)

Agency Operations (55%)
  • Assist Head of AO&MS to manage daily operations of the Team ensuring its efficiency and accuracy according to pre-defined timeline.
  • To provide timely, accurate and quality administrative support to agency, including but not limited to agency administrative staff code maintenance, IANG Visa Renewal Reference Letter, AIG Protector Enrollment, MDRT registration, Car Park Allowance, etc. as assigned by management.
  • To take up appeal management for agent benefits, conventions & contests; recommend appeal decision for management endorsement as well as to prepare & review related statistics for management review
  • To handle agent's related enquiries as well as HKFI / IA/ MPFA correspondence, etc. and liaise with Agency Business Development Teams and related departments on agency compliance related tasks/case investigation and to maintain case record and report
  • To provide office administration support to the department
Management Support (55%)
  • To provide smooth and timely operations with accuracy and efficiency on agency leader challenges / appointment, external awards application, external / agency sponsorship, Agency Share Purchase Plan, Agency Enhancement Program, etc.
  • Analyze the trend of the above program to provide management report
  • To prepare and monitor the agency sponsorship to ensure proper approval is sought and overall expenses is within annual budget
  • Assist in annual review exercise for agency manuals to ensure all relevant departments to provide timely update and communication with agency
  • Ensure agency enquiries via email to the agency enquiry mailbox are responded timely
For both Management Support Team and Agency Operations Team (15%)
  • Constantly review documented procedures and streamline workflows / procedures, provide recommendations to improve job efficiency and accuracy
  • Participate in company / agency events / special task force / projects / committees as assigned with regards to agency business development's initiatives and business / agents activities, etc.
  • Perform job rotation whenever as required
  • Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.
Department Transformation (30%)
  • Assist Head of AO&MS to drive process improvement projects in particular streamline and eliminate non-value added workflows / procedures, recommend improvement measures to mitigate any possible risk
  • Establish documented workflows / procedures as well as participate in various system migration projects
Others:
  • You are required to obtain relevant license if your job involves in regulated activities
Minimum Job Requirements:

Education & Experience
  • University graduated in any discipline
  • Minimum 10 years working experience in financial industries preferably in insurance field with relevant experience in agency administration or sales support and with at least 5 years at managerial level
  • OR Diploma holder in any discipline with at least 12 years' of working experience in financial industries preferably in insurance field with relevant experience in agency administration or sales support and with at least 6 years at managerial or supervisory level
Specific Skills
  • Determination to change with execution capability
  • Highly motivated with sound analytical, decision making and time management skills
  • A strong and positive leader with impactful people management skills
  • High degree of flexibility, adaptability and attentive to details
  • Think and act strategically and possess with strong planning, organizing, problem solving, influencing and communication skills
  • A good team player, enthusiastic and pursue for excellence
  • Proficient in MS Office with good command of both spoken and written English and Chinese
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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