Client Support Associate, Credit and Risk Solutions

2 weeks ago

Hong Kong, Hong Kong SAR China S&P Global Full time
About the Role:
Grade Level (for internal use):
07 The Role: Client Support Associate, Credit and Risk Solutions - Mandarin-English (Bilingual)

Client Support team is the first point of contact for our clients. You'll work with them personally to optimise their workflows and streamline their research and data analysis needs. If you're dedicated to providing exceptional client support with a passion for finance, then this could be the role for you.

The role consists of on-the-job learning and experiences that covers a comprehensive curriculum focusing on a variety of areas including Fixed Income, Capital Markets, S&P Capital IQ Pro platform, and Office Plug-in.

Following approximately 1-2 months of initial training, you will begin to support clients over the phone, via web chats and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data content, learn about our customer segments, and gain exposure to additional S&P Global platforms. Participants must successfully complete required certification exams along with a rigorous evaluation process that will test your skills and capabilities.

Once certified the role will also include proactively reaching out to clients to deliver training on our various product offerings. This involves developing an understanding of the client's workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range.

As a member of the Client Support team, you will primarily cover the RatingsDirect and Credit Analytics components of our S&P Capital IQ Pro platform, with our clients across mainland China and Hong Kong (50%), as well as the rest of the world (50%). Working as a team player is very important in this role. Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support.

What's in it for you:
S&P Global Market Intelligence's Client Support team offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. In the APAC region we have business units in Tokyo, Hong Kong, Beijing, Shanghai, Seoul, Singapore, and Sydney.

Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. The role also provides opportunities to work with a broad range of clients including major investment banks, private equity firms, insurance companies, corporates, and investment managers from all over the world.

This role provides on-the-job training and networking opportunities that will prepare you for a successful career with S&P Global Market Intelligence in Asia Pacific. Potential pathways include Sales, Customer Success, Relationship Management, Product Specialist roles, and more.

What we're looking for:
  • Minimum bachelor's degree in finance/economics/accounting/related majors
  • Solid knowledge of finance and accounting principles to resolve client questions
  • Fluency in Mandarin (native level) and English
  • Excellent written and verbal presentation, communication, and customer service skills
  • Passion in building relationships with finance professionals and enthusiasm in learning and working in the financial services industry
  • Ability to effectively multitask, prioritise and work well within a team
  • Positive, flexible, and proactive with a "can do" attitude
About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What's In It For You?

Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Job ID: 308947
Posted On: 2024-11-01
Location: Hong Kong, Hong Kong

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