Client Support Associate, Credit and Risk Solutions

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China S&P Global Full time
About the Role:

As a Client Support Associate, Credit and Risk Solutions, you will be the first point of contact for our clients, working closely with them to optimize their workflows and streamline their research and data analysis needs. This role requires a passion for finance and exceptional client support skills, with a strong focus on building relationships with finance professionals.

The role involves on-the-job learning and experiences that cover a comprehensive curriculum focusing on various areas, including Fixed Income, Capital Markets, S&P Capital IQ Pro platform, and Office Plug-in. Following initial training, you will begin to support clients over the phone, via web chats, and emails, receiving deep-dive training on our data content, learning about our customer segments, and gaining exposure to additional S&P Global platforms.

Key responsibilities include proactively reaching out to clients to deliver training on our various product offerings, developing an understanding of the client's workflow, and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range. As a member of the Client Support team, you will primarily cover the RatingsDirect and Credit Analytics components of our S&P Capital IQ Pro platform, working with clients across mainland China and Hong Kong, as well as the rest of the world.

What's in it for you:

This role offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture, providing on-the-job training and networking opportunities that will prepare you for a successful career with S&P Global Market Intelligence in Asia Pacific. Potential pathways include Sales, Customer Success, Relationship Management, Product Specialist roles, and more.

What we're looking for:

We are seeking candidates with a minimum bachelor's degree in finance/economics/accounting/related majors, solid knowledge of finance and accounting principles, fluency in Mandarin (native level) and English, excellent written and verbal presentation, communication, and customer service skills, and a passion for building relationships with finance professionals.

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