Global IT Business Process Specialist – Sales, Innovation and Marketing

Global IT Business Process Specialist – Sales, Innovation and Marketing (2 Years Contract)

Apply locations Hong Kong time type Full time posted on Posted 17 Days Ago job requisition id V95147

The Business Process Specialist in Sales, Innovation, and Marketing is to analyze and streamline complex business processes within these departments for a new global Enterprise Resource Planning (ERP) system. You will work to improve efficiency by identifying areas for improvement, developing innovative solutions, and implementing new processes to increase productivity and profitability.

The role requires a solid understanding of the organization's operations, policies, and procedures alongside a thorough grasp of sales, innovation, and development as well as marketing principles, relevant regulations, and best practices. The goal of the role is to define one consistent business process across our sell type functions globally through one operating model known as the "Meiyume Way". Working closely with super users and cross-functional teams to identify the reporting requirements, process improvements, optimize workflow, and ensure compliance with regulatory requirements.

Key Results / Accountabilities:

• Analyse business processes for Sales, Innovation, and Marketing departments and recommend improvements to streamline workflows, increase efficiency and reduce costs.

• Understand how product formulations and new product design process relates to the sales cycle from customer brief, design, quotation, sales order, invoicing to accounts receivable collection.

• Define how sales teams participate in demand and production planning cycles.

• Defines master data requirements and reporting needs globally for sales, innovation, and marketing teams including product formulations for seamless integration between systems.

• Collaborate with cross-functional teams to identify areas for process improvement, develop solutions, and implement new procedures.

• Develop and maintain process documentation and measurement systems to track progress and ensure compliance.

• Investigate new technologies, tools, and methodologies to improve business processes, performance, and customer satisfaction.

• Collaborate with the Sales, Innovation, and Marketing teams to provide training and support on new processes and tools.

• Support the development of a culture of continuous improvement for process improvement and optimization.

• Assist in the development and implementation of automated processes to improve efficiency and reduce errors.

• Partners with suppliers, vendors, carriers, and other third-party entities to ensure transparency, reliability, and quality control.

• Define and implement the global "Meiyume Way" operating model for sell (including sales, innovation, and marketing) working closely with our businesses around the world.

• Act as a gatekeeper and custodian of the template for sell to consolidate and prioritize "needs" from different stakeholders with the justification that aligns with the value and best practice of the "Meiyume Way".

• Provide thought leadership questioning the status quo on recommending changes to group design. Ability to escalate/influence as required.

• Perform change impact assessments and define training plans to support successful and smooth transition from legacy ways of working to one "Meiyume Way" operating model.

• Develop strong working relationships across key business stakeholders and peers to shape requirements. Making clear the options available.

• Develop roadmap for globalization of sales, innovation, and marketing systems.

• Provides training, coaching, and support to sell related teams to enhance performance, skills, and overall effectiveness.

• Conducts root cause analysis and develops action plans to resolve sell issues and inefficiencies.

• Identifies opportunities to streamline processes, reduce lead times, and drive cost savings, while maintaining or improving quality.

• Stays current with industry trends, emerging technologies, and best practices to ensure continuous improvement of the sell functions.

• Conduct training and provide guidance to end-users to ensure that they understand the processes and follow them correctly.

• Work closely with cross-functional teams to ensure consistent and accurate reporting of sell related data.

• Monitor key performance indicators and provide regular reports to management.

• Ensure compliance with all relevant regulatory requirements, including GDPR, PIPL, and other local laws and regulations.

• Collaborate with the internal business globally, IT, third parties and other teams to ensure that process changes are properly implemented and monitored.

• Ensure effective knowledge transfer between teams in rolling out the "Meiyume Way" operating model, including process training with the business whilst working with IT and third parties.

• Monitor sales performance metrics to identify trends and areas for improvement.

• Develop and maintain documentation and training materials for sales processes and procedures.

• Provide ongoing support and guidance to sales team members.

Primary Interfaces:

• This position's primary interfaces are:

  • Internal

    • Project Steering Committee.

    • Super Users.

    • Fung Group.

    • Meiyume technology team.

    • Meiyume Data and Insights team.

    • Sales, innovation, and marketing business teams globally.

  • External

    • Service providers.

    • Technology vendors / suppliers.

Qualification & Experience and Competencies:

Education and Experience (MUST HAVE)

• Bachelor's degree in business, engineering, or related field.

• 5+ years of experience in process improvement or business analysis in Sales, Innovation, and Marketing.

• Strong analytical and problem-solving skills with a focus on continuous improvement.

• Excellent communication and collaboration skills to work with cross-functional teams.

• Knowledge of business process mapping and improvement methodologies such as Six Sigma or Lean.

• Experience with project management tools.

• Proficiency in Microsoft Office Suite.

• Proven ability to drive results and achieve goals.

• Proficiency in project management, problem-solving, and change management techniques.

• Experience working in a global environment with cross-functional and/or multicultural teams.

• Ability to travel domestically and internationally, as required.

• Ability to work independently and prioritize work in a fast-paced environment.

• Knowledge of ERP systems including SAP, Oracle, Dynamics, or Infor.

• Knowledge of PowerBI, data lake or other analytic reporting tools.

• Understanding of regulatory requirements and compliance issues.

• Creative and willing to drive change.

• Familiar with managing external vendors and able to communicate with users across all levels.

• Understands master data requirements and reporting needs.

• Able to adopt a flexible working hour arrangement to work with team members located in different time zones.

• Interested in and able to work with people from different cultures and backgrounds.

• Good command of written and spoken English, Cantonese, Putonghua/Mandarin, French, Thai, or Indonesian Bahasa speaking and writing ability is an advantage.

• Demonstrates a strong awareness of the uses of IT within the industry sector and specifically within competitive or associated organizations operating in the same market.

Preferred Criteria (NICE TO HAVE)

• Experience with CRM software and sales automation tools.

• Knowledge of Product Vision formulation software from Advanced Software Designs a huge plus.

• Track record in Project Management tracking tools such as Monday.com, Jira or equivalent.

• Certified PM (PMP) and/or Agile Scrum Master certifications highly regarded.

• ISO27001 experience highly regarded.

• Knowledge of Gartner's run, grow and transform model.

• Experienced in manufacturing or B2B industry is an absolute advantage.

Economic Dimensions:

• Contribute to a 3-year financial plan for the One ERP project opex and capex costs.

• Provide forecast quarterly to Project Manager on upcoming spend for the One ERP project vendors and internal costs.

• Categorize costs for One ERP project against Gartner's run, grown and transform model for sell related functions including sales, innovation and marketing.

• Forecast people spend across employees and consultants during the life of the project for sell related functions.

Country / Cluster Specific Information:

As a Business Process Specialist in Sales, Innovation, and Marketing, you will play a critical role in maximizing the efficiency and profitability of these departments. Your ability to think critically, develop innovative solutions, and work collaboratively with cross-functional teams will be essential to success in this role. With an annual budget consisting of opex and capex this position is jointly responsible for ensuring the rollout of the One ERP project to various Meiyume's businesses globally across eight locations including United States, United Kingdom, France, Thailand, Singapore, Indonesia, Hong Kong, and China.

Joint responsibility for ensuring the highest possible satisfaction of business team members at Meiyume locations globally through effective design, implementation, and support. Any interruption or outage of any component of this ERP project could cause an immediate discontinuance in the ability for:

• Manufacturing sites to manufacture products,

• Warehouses / distribution centres to ship products and receive raw materials,

• Offices to communicate using tools such productivity tools and critical ERP systems.

In short, Meiyume's business could come to an immediate halt if the responsibilities of this position are not executed to an extremely high level of standard. The cost impact of such an outage would far exceed the annual budget for which the position maintains responsibility.