Senior Client Change Manager

4 days ago

Hong Kong Island, Hong Kong SAR China HSBC Full time

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a Senior Client Change Manager.

Principal Responsibilities

Role Purpose:

The Client Change Management team provides dedicated support to key clients in response to Client Initiated Change Requests. The Senior Manager role will be accountable for the overall portfolio of change including prioritisation, planning and delivery of client changes for his/her assigned SSv clients, as well as the management of the team members.

The role holder will:

  • Ensure pro-active management of client change request delivery, requiring direct liaison and co-ordination with the Client at senior levels and internal HSBC teams; Product, Client and Account Management teams, IT and Platform teams, Testing, PMO and Operations.
  • Ensure a holistic view of all change requests for the client is understood and managed across the different teams within IT, Client Change & Onboarding, Account Management and Service Delivery.
  • Deliver consistency and efficiencies in MI reporting, internal reporting, prioritisation of inbound change as well as the ongoing tracking and management of progress, risks, assumptions, issues, dependencies, costs, and key meetings.
  • The role holder may have specific relationship management responsibility for key Clients (where capacity allows).
  • Lead/support departmental initiatives for Client Change Asia, and the broader Client Change & Onboarding function.
Key Responsibilities:
  • Provide support for clients throughout the delivery of client change requests and ensure progress/issues are clearly communicated to the client.
  • Plan and control the change request delivery process using agile approaches, across internal SSv teams.
  • Manage and ensure a consistent approach for the change request process across platforms.
  • Facilitate the client change process from identification, requirements gathering, impact assessment, prioritization support, implementation planning and monitoring.
  • Produce and track key Change MI and KPIs across all within the CCM team, reporting regularly and accurately, both to clients and for internal status updates / risk management purposes.
  • Ensure consistent governance within the CCM team, via standard regular reporting, financial control, RAID management, stakeholder management, resource management and other applicable robust controls throughout the change request management cycle.
  • Collaborate with our clients and internal teams to ensure that changes being delivered are fit for purpose and ready for adoption into production.
  • Build key relationships with internal SSv stakeholders, ensuring that the CCM team is aware of the forward load/roadmap and has the necessary plans in place to assist with delivery of these within the agreed parameters of the project.
  • Evolve and improve change request processes and refine the approaches, methods and tools used to deliver change to clients in an efficient and cost-effective manner.
  • Continually develop own subject matter expertise in SSv Business Functions, Products, Systems & Processes.
  • Ensure compliance with all relevant internal instructions (FIMs, GSMs, circulars), internal control standards and external regulatory requirements, including the management of operational risk and adherence to the Group's standards of ethical behaviour.
  • Challenge where best practice/behaviour is not evident, so that the team continues to improve and reduce/eliminate errors.
  • Maintain an awareness of topical market initiatives and in particular changes to legislation in Financial Services.
#J-18808-Ljbffr

  • Client Change Delivery Lead

    4 days ago

    Hong Kong Island, Hong Kong SAR China HSBC Full time

    Job DescriptionThe Senior Client Change Manager will be responsible for the overall portfolio of change including prioritisation, planning and delivery of client changes for assigned SSv clients. This will involve direct liaison and coordination with the Client at senior levels and internal HSBC teams.Manage client change request delivery, ensuring...

  • Head of Change Management

    6 days ago

    Hong Kong Island, Hong Kong SAR China Standard Chartered Full time

    Job OpportunityWe are seeking a Head of Change Management to lead our change initiatives. The successful candidate will have a strong background in process improvement and change management.Key Responsibilities:Develop and execute change management plans to achieve business objectivesCollaborate with cross-functional teams to deliver change initiativesEnsure...

  • Change Delivery Manager

    6 days ago

    Hong Kong Island, Hong Kong SAR China Standard Chartered Full time

    Role OverviewWe are looking for a Change Delivery Manager to join our team. The successful candidate will have a strong background in process improvement and change management.Key Responsibilities:Develop and execute change management plans to achieve business objectivesCollaborate with cross-functional teams to deliver change initiativesEnsure effective...

  • Change Management Specialist

    4 days ago

    Hong Kong Island, Hong Kong SAR China HSBC Full time

    BenefitsThe successful candidate will have the opportunity to work in a dynamic and fast-paced environment, with access to a wide range of resources and expertise. They will also have the opportunity to develop their skills and knowledge in areas such as project management, change management and stakeholder engagement.Collaborate with clients and internal...

  • Change Management Specialist

    5 days ago

    Hong Kong Island, Hong Kong SAR China Sands China Full time

    We are seeking a Change Management Specialist to join our team at Sands China. As a key member of our IT team, you will be responsible for assessing the impact of change requests and scheduling weekly CAB meetings. You will also coordinate post-implementation reviews for incidents resulting from changes, prepare and deliver management reports analyzing...

  • Senior Client Manager

    4 weeks ago

    tsuen wan, tsuen wan, hong kong, Hong Kong SAR China NTT Com Asia Full time

    To develop and implement client engagement strategies, achieve client satisfaction and retention targets, and drive business growth and profitability by upselling the company's services and products to potential clients.Key Responsibilities:Develop and execute client engagement strategies to achieve business objectives and client satisfaction...

  • Change Management Training Lead

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China ECMS Full time

    About ECMS's Change Management Role:We are seeking a seasoned Change Management Training Lead to join our Change Management Team and drive user adoption and engagement throughout our Multi-Year Large-Scale Digital Transformation Programme.The ideal candidate will have a strong background in learning and development, with a focus on designing and delivering...

  • Senior Manager for Client Solutions Excellence

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China VISTRA Full time

    Vistra's goal is to make a great place to work where all our people can thrive. We're committed to building a culture where our people can come together and take action, driving progress and achieving success.We're seeking a skilled Senior Manager, Client Solutions, Global Incorporations, to join our team in Hong Kong. This full-time position offers regional...

  • Client Account Manager

    5 days ago

    Hong Kong Island, Hong Kong SAR China SPS UK&I Limited Full time

    SPS UK&I Limited Hong Kong, Hong Kong SAR6 days ago Be among the first 25 applicantsARE YOU READY TO UNLOCK THE POWER OF POSSIBILITY WITH US?To contribute to our growth strategy, we are looking for a Client Account Manager in Hong Kong.Responsibilities:Client Management:Managing existing clients and responsible to achieve or exceed agreed service levels and...

  • Senior Manager, Client Solutions, Global Incorporations

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China VISTRA Full time

    Senior Manager, Client Solutions, Global Incorporations It's never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our...

  • Senior Portfolio Manager

    4 days ago

    Hong Kong Island, Hong Kong SAR China HSBC Full time

    Key ResponsibilitiesThe Senior Client Change Manager will have the following key responsibilities:Plan and control the change request delivery process using agile approaches, across internal SSv teams.Manage and ensure a consistent approach for the change request process across platforms.Facilitate the client change process from identification, requirements...

  • Senior Manager, Client Solutions, Global Incorporations

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Vistra Full time

    Select how often (in days) to receive an alert:Senior Manager, Client Solutions, Global IncorporationsRequisition ID: 13247It's never been a more exciting time to join Vistra.At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that...

  • Client Portfolio Manager

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Cultivating Long-Term Client RelationshipsAs a Relationship Manager at HSBC, you will cultivate long-term client relationships by providing exceptional relationship support to senior staff for key clients, growing revenues across the allocated portfolio, and successfully managing and serving existing business relationships.To excel in this role, you will...

  • Manager - Culture & Change Management

    1 day ago

    Hong Kong, Central and Western District, Hong Kong SAR China Link REIT Full time

    We are seeking a driven and innovative professional to lead our culture and change management initiatives. This role will focus on driving culture change projects, enhancing HR processes to align with organisational values, and improving people experience. The ideal candidate will also support the communication and monitoring of the culture change roadmap,...

  • Client Account Manager

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China SPS UK&I Limited Full time

    SPS UK&I Limited Hong Kong, Hong Kong SAR 6 days ago Be among the first 25 applicants ARE YOU READY TO UNLOCK THE POWER OF POSSIBILITY WITH US? To contribute to our growth strategy, we are looking for a Client Account Manager in Hong Kong. Responsibilities: Client Management: Managing existing clients and responsible to achieve or exceed agreed service...

  • Senior Client Relationship Manager

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Key Responsibilities of the Senior Account ManagerOverseeing the execution of query management for top-tier clients, overseeing transactional activity, providing insights to clients on how to optimize through relationship/business reviews, coordinating global Treasury and Cash Management initiatives and projects, and proactively managing client relationships...

  • Senior Client Relationship Manager

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ogilvy Full time

    Ogilvy celebrates its people and empowers them to succeed. As an Associate Account Director, you will be part of a team that is passionate about creating impact and driving business results.Your Key Responsibilities:Develop and execute effective client engagement strategies to drive growth and satisfaction.Lead and manage account teams to deliver...

  • Senior Client Engagement Manager

    9 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aon Hewitt Full time

    We are seeking a Senior Client Engagement Manager to join our team. The ideal candidate will have a minimum of 10 years' experience in Employee Benefits in broker firms or insurance companies, with a strong understanding of client engagement and relationship management.Key ResponsibilitiesDevelop and execute a client engagement strategy to drive growth and...

  • Client Relationship Manager

    5 days ago

    Hong Kong Island, Hong Kong SAR China MIMS Pte Ltd Full time

    About the RoleThe Client Relationship Manager plays a pivotal role in managing client relationships, ensuring project success, and driving business growth through proactive engagement. This position requires a strong commitment to developing and maintaining trust with clients, overseeing seamless project execution, and delivering strategic value through...

  • Senior Client Solutions Manager

    17 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Polymath Search Full time

    About the RoleWe are seeking a seasoned professional to join our regional client solutions team as a Senior Client Solutions Manager. This role is an excellent opportunity for someone with extensive knowledge in private markets and alternatives products, looking to leverage their expertise in client acquisition, relationship building, and transaction...