IT Support Engineer

1 day ago


Hong Kong Island, Hong Kong SAR China Cyberport Hong Kong Full time

Direct message the job poster from Cyberport Hong Kong

Human Resources Professional | Talent Acquisition | Staff Engagement | Business Partner

Key Responsibilities:

  1. Report to Manager/ Senior Manager of Information and Communication Technology.
  2. Provide help desk support and guidance to use IT systems.
  3. Troubleshoot and resolve technical issues related to IT application and system functionality.
  4. Arrange and conduct application and system tests to ensure system quality is up to an acceptable level.
  5. Collaborate with development and infrastructure teams to identify and resolve technical challenges.
  6. Prepare user training materials and arrange regular training to users.
  7. Document, report and resolve issues reported by users, prepare a monthly service support report.
  8. Assist to organise competitions and events to promote IT application adoption.

Requirements:

  • 2+ years IT work experience with at least 1 year in technical support or project management.
  • Bachelor/ Diploma in Computer Science, Information Technology, or related fields.
  • Proven experience in helpdesk, technical and application support.
  • Sound knowledge of IT technical standard, security measures and controls.
  • Familiarity with application and system integration and testing.
  • Strong problem-solving skills and attention to detail.
  • Good communication skills to work effectively with cross-functional teams and subject domain experts.
  • Project management skills, with the ability to manage multiple tasks and projects simultaneously.
  • Proficiency in written and spoken English and Chinese.
  • Knowledge of digital identity solution or use of API technology preferred.
  • Knowledge of information security and data protection preferred.

The position is on a temporary contract, renewal depends on performance and operation needs.

We offer competitive package to the right candidate. Interested parties please click "Easy Apply" to apply on or before 19 April 2025 in confidence with full resume, stating present and expected salary, and available date and quote the reference.

Applicants who do not hear from us by 30 April 2025 may assume that their applications are unsuccessful.

Further information about the Cyberport is available at https://cyberport.hk/

Personal data collected will be treated in the strictest confidence and only be used for recruitment-related purposes.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

#J-18808-Ljbffr

  • Hong Kong Island, Hong Kong SAR China PALO IT Full time

    About PALO ITPALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit.We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified...

  • IT Support Engineer

    3 days ago


    Hong Kong Island, Hong Kong SAR China Hong Kong Genome Institute Full time

    On-site Contract 2 year or above Entry levelIT Support EngineerWith HKGI's continuous expansion, an additional IT Support Engineer is required to provide timely and effective front-line IT solutions to our internal users. The incumbent will assume the following responsibilities:Key Responsibilities:Provide front-line IT support, addressing user inquiries via...

  • IT Support Engineer

    4 days ago


    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewWe are a leading engineering solutions provider, and we are looking for an exceptional individual to fill the role of Application Support Analyst.The successful candidate will work closely with the development team to resolve application issues.They will also assist in user acceptance testing and deployment.ResponsibilitiesFirst-level support to...


  • Hong Kong Island, Hong Kong SAR China Covestic Inc Full time

    Covestic Inc. is hiring a Customer Support Engineer to join our team.About the Job:This position involves providing technical support and assistance to customers via phone, email, and in-person.Key Responsibilities:Respond to and resolve technical issues in a timely and professional manner.Develop and deliver technical training programs to customers and...


  • Hong Kong Island, Hong Kong SAR China Zeal Holdings Limited Full time

    About Our TeamWe're a global team dedicated to delivering top-tier support for ZEAL Products. As a technical support engineer, you'll be part of a collaborative and dynamic team that values innovation, excellence, and customer satisfaction.In this mid-senior level role, you'll be responsible for handling technical issues, collaborating with cross-functional...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Harbour Engineering Co. Ltd Full time

    About the Role:We are currently looking for a highly skilled Engineering Support Specialist to join our team at China Harbour Engineering Co. Ltd. As an Assistant Engineer, you will be responsible for providing engineering support to our construction projects.Job Description:Provide engineering support to construction projects.Collaborate with project...


  • Hong Kong Island, Hong Kong SAR China Zeal Holdings Limited Full time

    About The RoleThis is a mid-senior level role based in Kuala Lumpur, Malaysia. As a key member of the global team, you'll be dedicated to providing top-tier assistance for ZEAL Products.Your primary focus will be on ensuring support across various departments, including Customer Service, Product, Engineering, and IT. You'll be responsible for answering...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Genome Institute Full time

    On-site Contract 2 year or above Entry level IT Support EngineerWith HKGI's continuous expansion, an additional IT Support Engineer is required to provide timely and effective front-line IT solutions to our internal users. The incumbent will assume the following responsibilities:Key Responsibilities: Provide front-line IT support, addressing user inquiries...

  • Support Engineer

    6 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job Description - Support Engineer / Technical Officer / Supervisor I (Asset Replacement Management – Power Distribution) (Ref: 25000038) Responsibilities Supervise a team of technical staff or contractor to carry out high voltage and low voltage asset replacement works, testing and commissioning. Take daily site inspection records of project progress,...


  • Hong Kong Island, Hong Kong SAR China PALO IT Full time

    Job DescriptionPALO IT is a global technology consultancy that crafts tech as a force for good.We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit.We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified...


  • Hong Kong Island, Hong Kong SAR China BAH Partners Full time

    NEW Application Support Engineer opening - Prestigious quant fund - Hong Kong locationAbout the opportunity:My client is a leading quant fund known for their exceptional performance in the financial markets. They are as much a technology company, as they are a hedge fund. My client thrives on collaboration and excellence, and they are looking for a talented...


  • Hong Kong, Central and Western District, Hong Kong SAR China Chong Hing Bank Limited Full time

    Job SummaryInfrastructure Support Engineer - We are seeking a highly skilled Infrastructure Support Engineer to join our team at Chong Hing Bank Limited.About the RoleThis is a critical position that requires a highly skilled and motivated individual to provide expert-level support for our IT infrastructure and applications.The successful candidate will be...


  • Hong Kong Island, Hong Kong SAR China Capital Markets Recruitment Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Capital Markets RecruitmentHedge Fund Executive Search | Capital Markets Principal Recruitment Consultant | NYC, LDN & DUBOur client, a major Quantitative Hedge fund, is looking to hire an experienced Trade Support Engineer to work alongside systematic Portfolio...


  • Hong Kong Island, Hong Kong SAR China Crypto Full time

    ResponsibilitiesEnsure maximum uptime for multiple production systemsProvide L1/L2 application production support to users for trading, data processing, and IT operationsProvide weekend support on a rotational basis and occasional public holiday supportManage, own and frequently follow-up incidents and requests raised to the teamMonitor and follow up...


  • Hong Kong, Central and Western District, Hong Kong SAR China Reap Full time

    Job Summary: We are seeking a highly motivated IT Support Engineer to manage and support our organization's IT infrastructure, with a primary focus on Apple devices, Google Workspace, and Android platforms, along with a secondary focus on Windows device management. The ideal candidate will demonstrate strong technical expertise, excellent problem-solving...


  • Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    Job SummaryWe seek a highly skilled Support Engineer to join our dynamic team at a major Fintech company. The successful candidate will provide exceptional technical support for Linux and SQL environments within our organization. As a Support Engineer, you will play a critical role in maintaining the stability and functionality of our systems, ensuring...

  • Data Scientists

    1 day ago


    Hong Kong Island, Hong Kong SAR China Iglu IT Full time

    We are regularly looking for Data Scientists to join our team. This role is a general listing for any profiles matching the skills listed below for our future client projects. Apply now to be considered for our upcoming projects.Responsibilities:Large-scale data gathering, cleansing, and organization from multiple sourcesCreation and application of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    About the PositionWe are looking for a highly skilled Civil Engineering Support Officer to join our team at Mass Transit Railway. As a key member of our infrastructure maintenance team, you will be responsible for supporting the protection of railway structures and installations.Key ResponsibilitiesCollaborate with engineers to develop and implement...


  • Hong Kong, Central and Western District, Hong Kong SAR China MEGA Automation Full time

    Mega Automation is an innovative company that values expertise and teamwork. As an Engineering Support Team Member, you will play a crucial role in assisting the project manager and team with project planning, execution, and delivery.The successful candidate will have a strong understanding of engineering principles, excellent problem-solving skills, and the...


  • Hong Kong Island, Hong Kong SAR China PALO IT Full time

    PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.We...