Global Client Services, Client Services Senior Associate, Based in Hong Kong

6 months ago

Hong Kong, Hong Kong SAR China TIAA Full time

About Global Client Services

Global Client Services (GCS) covers Client Services, Private Fund Services, Shareholder Services, Client Transitions, Client Reporting, New Business & Retention Services (a.k.a. RFP), and Business Transformation, and is involved in nearly every facet of the client life cycle. The GCS strategy is to build a global, scalable client service and content delivery platform to keep pace with the growth of the business, to drive better win and retention rates, provide timely and built-for-purpose client and regulatory reporting, and deliver a seamless client experience.

About the Position

The Client Services Senior Associate is critical to the success of the business in several ways: interactions with clients, working with Nuveen business partners to service clients throughout the client life cycle, and partnering with sales and relationship managers to deliver a distinctive client experience. The Associate will be based in-region, working alongside sales and developing a deep understanding of clients in the region, while reporting to a London-based manager guidance and connectivity to the central servicing platform.

Specific responsibilities include :

Working closely with sales/relationship managers to deliver excellent end-to-end service for clients in the region, and developing and maintaining a strong understanding of client portfolios and service levels.

Managing, coordinating and responding to incoming client queries, working collaboratively with internal business partners including the GCS centers of excellence (CoE), reporting, RFP, sales, product, legal, compliance and operations, as needed. Examples include: cash flow processing, account maintenance such as account title, benchmark, fee, and investment management and guideline changes, ad-hoc reports, oversight of contractual requirements and account-specific questionnaires.

Ensuring all responses to client queries and requests for information are clear, accurate, comprehensive and timely.

Partnering with the Client Transitions CoE throughout the process to on-/off-board clients/ distributors by proactively staying informed of progress and working alongside the CoE to ensure smooth process and resolution of any issues.

Delivering client communications on regular and key events, working with internal business partners including sales, product, legal and compliance to agree messaging and timing. Examples include: Client reporting, Non-investment personnel changes, Organization changes/ developments, Webinar invitations, Shareholder notices.

Ensuring Salesforce is updated with all relevant client interaction, alongside proactive communication with sales/ relationship team on issues and developments. • Owning responsibility for and at times partnering with the Client Information Delivery CoE to distribute client reporting to agreed deadlines and using the appropriate suite of reports.

Partnering with Private Fund Services (CoE) to coordinate, prepare and attend, as appropriate, client operational due diligence meetings.

Maintaining accurate database of client/ portfolio information and documentation for use by the broader business, and maintaining accurate client distribution lists.

Job Requirements:

Minimum 5+ years of proven experience in institutional client service in the asset management industry with experience working with investment operations, sales or portfolio management support.

BA/BS or equivalent.

Excellent interpersonal, verbal and written communication skills.

Ability to work well on teams and in fast-paced, cross-collaborative environments.

Ability to solve problems independently, think analytically and deliver solutions to complex challenges.

Detail-oriented

Self-starter that can manage multiple tasks at the same time

Intermediate to advanced knowledge of Microsoft Office applications.

This role requires no regulatory designation.

Nuveen is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.

Nuveen offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. Should you require any accommodation during the selection process please contact should you require any assistance.

Related SkillsAccountability, Adaptability, Collaboration, Communication, Continuous Improvement Mindset, Customer Engagement, Detail-Oriented, Prioritizes Effectively, Problem Solving, Relationship Management, Resourcefulness, Strategic Thinking

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Company Overview

Nuveen is the investment management arm of TIAA. It is one of the largest global asset managers with specialist knowledge across a wide array of asset classes, including fixed income, listed equities and alternatives.Nuveen is driven not only by the independent investment processes across the firm, but also the insights, risk management, analytics and other tools and resources a truly world-class platform provides. As a global asset manager, our mission is to work in partnership with our clients to create outcome-focused solutions to help them secure their financial future.For more information about the firm please visit our website at www.nuveen.com

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