IT Specialist(C/ITS/ITSD/07/24/AP2)

3 months ago


Hong Kong, Hong Kong SAR China Vocational Training Council Full time

Major Duties

: The appointee(s) would take up duties in the Helpdesk and User Service Support area: (i) To provide first-level support & related general IT problems; (ii) To answer hotlines and follow-up services request; (iii) To perform technical support & troubleshooting; and (iv) To deal with ad-hoc tasks as assigned. Requirements : (a) (i) A recognised higher diploma in a relevant discipline, plus 1 year’s relevant work experience; OR (ii) A recognised diploma or higher certificate in a relevant discipline, plus at least 2 years’ relevant work experience; (Applicants with a recognised higher diploma in a relevant discipline but less experience may also apply.) (b) Applicants with good knowledge and hands-on experience in ANY of the following aspects will be an advantage: (i) Knowledge of computer systems, hardware, or software; (ii) Experience in using Windows PC, Mac or Mobile devices; (iii) IT hotline or helpdesk support with technical competency; (c) Willingness to learn, ability to work independently and be a good team player; and (d) Good communication and interpersonal skills in English and Chinese. Notes : (1) The post is at the rank of “Technician”. (2) Applicants with substantial experience and achievements in the relevant field but without the required academic / professional qualifications OR those with exceptional academic / professional qualifications but with less experience may also apply. (3) The appointees may be required to perform shift duties or work in irregular working hours and at different work locations on a need basis. (4) Appointees may be posted to any operational units of the VTC, for example a campus / centre, to carry out similar duties, and have different post titles which are subject to change at the Council’s discretion.



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