Travel Specialist

6 months ago

Hong Kong, Hong Kong SAR China Talent 24 Full time

Talent 24 Recruitment

The Role

As a valuable team member thanks to your knowledge and expertise, you'll have the opportunity to blend your love for travel with your exceptional foresight and client-focused mindset.

  • In this role, you'll take the lead in creating unforgettable memories for our members.
  • Your intuitive ability to think ten steps ahead will ensure that every journey is not only memorable but effortlessly smooth.
  • You'll anticipate their desires and preferences, curating personalized itineraries and providing expert guidance while taking the member on the planning journey every step of the way.

RESPONSIBILITIES:

  • Complete member requests within the agreed deadline, using specialist knowledge of suppliers (including hotels, tour operators, airlines).
  • Propose suitable options, matching the member requirements and ensuring you offer the best price available by sourcing various quotations to prove competitive pricing options.
  • Using commercial judgement to secure maximum supplier revenue, without compromising the member.
  • Understand the member’s requirements by taking an excellent brief, by asking relevant and open questions, building rapport, and gaining the member’s trust.
  • Agreeing appropriate response times in line with company targets, completing the request on call with the member, self- allocating the request or allocating to the correct team homepage.
  • Create packages ensuring legal requirements are followed, competitive and secure supplier contracts are all in place, and that gross margins are in line with commercial targets.
  • Ensure you follow the regulations related to the country of the member and supplier you are booking with.
  • The member should be aware of booking conditions and their consumer protection arrangements. 

Ideal Profile

  • You MUST have excellent language skills in professional English and Mandarin, and/or Cantonese, in written and spoken (HSK K- advanced level, HSK 5 or 6) to be able to effectively liaise with stakeholders in the region..
  • Experienced with Amadeus or other GDS system – desirable
  • A passion for travel with extensive experience in the industry, preferably with international business experience Sales professional with extensive experience and outstanding achievements in sales with a tour operator, travel agent or concierge travel business putting together flight inclusive travel itineraries
  • Outstanding and in-depth knowledge of a wide range of major cities and holiday destinations including industry leading working knowledge of luxury hotels, DMCs and specialist tour operators, and airline services
  • An understanding of the luxury lifestyle and affluent customers Passion for delivering high quality personalised support and have excellent research skills
  • Flexibility : This position is a full-time 40-hrs per week role on a shift basis

What's on Offer?

  • Attractive Salary & Benefits

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