Support Specialist

Found in: Talent HK C2 - 2 weeks ago


Hong Kong, Hong Kong SAR China The Career Works Limited Full time

Our client a leading bank is looking to hire Support Specialist.

Responsibilities: 

  • Support Distribution: Hardware 20%, Application 40%, Project/Coordination 30% & BU Relationship/VIP 10%
  • Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
  • Physically set up computers and software system installation
  • Perform basic hardware moves and changes
  • Record and manage all incidents and requests in ticket-tracking system
  • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
  • Develop and update new and existing process
  • Proactively inform management of trends, significant problems and expected delays
  • Provide other IT-related support as required by the business
  • Documentation of products support and processes
  • Update and manage inventory on new incoming hardware orders
  • Communicate with vendors for incoming hardware orders and repairs

Requirements

  • 2 to 5 years of IT support experience
  • Solid understanding of PC hardware/peripherals
  • Exposure of mobile OS such as Apple iOS and Google Android
  • Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
  • Basic understanding of network and server-side infrastructure
  • Experience in delivering superior customer service experience
  • Ability to make sound decisions following approved procedures in a fast-paced environment
  • Ability to effectively manage multiple tasks occurring simultaneously
  • Ability to work independently with little supervision

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