L1 Technical Support

L1 support Experience Required 3 - 4 Years Industry Type IT Employment Type Permanent Location Hong Kong

Job Summary A top tier investment bank is looking for an experienced application support to join the technology team to focus on SBL. It is an international environment, growing and money-making business for you to join and grow together. Responsibilities: Provide L1/L2 Support Work closely with traders, operations teams, and developers to...

Duties & Responsibilities: Day-to-day system operations and upstream/downstream feeds  Troubleshoot complex applications and technical problems  Analyse business requirement to provide tools and solution Liaise & manage software vendors Conduct System Quality Assurance Test and UATsPerform production deployment and upgrade system...

Job Summary The position is responsible for performing daily level 1 IT support tasks, assisting end users with their technical problems and maintaining the health of the IT infrastructure. Responsibilities Provide expert helpdesk support, troubleshoot and resolve technical issues for colleagues and internal parties promptly and efficiently ...

Join our client, a premier financial technology firm that operates a cutting-edge multi-dealer trading platform for structured products. This platform facilitates connections between buy-side and sell-side professionals, enabling seamless trading experiences. Overview:We are looking for an Application Support Engineer to join our team to handle client...

The OfferWork alongside & learn from best in class talentOpportunity to make a positive impactGreat work environmentThe JobYour responsibilities will include:Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.Excellent communication...

Responsibilities:Provide after-sales services to both end-users and resellers, including DOA, RMA and hardware in-warranty maintenance.Inspect, diagnose, troubleshoot, repair, and repackage goods collected from customers.Coordinate with other teams and various vendors to handle daily DOA and RMA claims, ensuring that tasks are completed within the designated...

Responsibilities:Provide after-sales services to both end-users and resellers, including DOA, RMA and hardware in-warranty maintenance.Inspect, diagnose, troubleshoot, repair, and repackage goods collected from customers.Coordinate with other teams and various vendors to handle daily DOA and RMA claims, ensuring that tasks are completed within the designated...

We're looking for an experienced FIX Onboarding & Support Engineer, to join and support our client, a leading global investment bank. It's an on-site consulting opportunity based in Hong Kong to work with a regional team supporting anything from implementing new customers through to helping existing client's FIX connections to other Asian...

Job Posting Details The appointee will join the Technical Support Team of HKUST Business School to provide computer support to the School’s administrative units and departments and audio-visual technical support for teaching.Applicants should have a bachelor's degree (or higher diploma) in computer science or a related discipline with at least 2 years of...

Responsibilities Providing support to clients through phone, chats, and ticketsTechnical and functional support for the Interactive Brokers' platforms on desktop and mobileTroubleshooting and support for Interactive Brokers' web-based offeringsProblem management with a focus on wide-scale technical issues Requirements Bachelor's degree (degree earned in a...

Key ResponsibilitiesCarry out technical support on design review, installation, upgrading, testing, commissioning and integration of all ANS Equipment in 3RS systems;Carry out trials, drills, parallel-run and shadowing for the 3RS systems Implementation;Carry out transition, cutover, and maintenance of the 3RS systems as well as uninstallation and...

The Job: To manage and administer 2nd Tier IT infrastructure systems and advanced ServiceDesk service operations To develop and maintain computer system policy and procedure documents with the software development team to align new business requirement To plan and oversee computer systems including server, storage and backup, network and security...

Job Summary Responsibilities Drive an operational environment for front office business applications from daily operational tasks, ensuring a stable operating environment for the applications. Drive platform improvement initiatives in monitoring, stability, resiliency and capacity for trading systems Release management – being the...

Responsibilities Ensure maximum uptime for multiple production systems Provide L1/L2 application production support to users for trading, data processing, and IT operations Provide weekend support in a rotational basis and occasional public holiday support Manage, own and frequently follow-up incidents and requests raised to the team. Monitor and...

Job Responsibilities ·       As an Application Developer, you’ll play a pivotal role in designing, developing, and implementing robust applications. Your responsibilities will include: Application Development: ·       Your experience to create high-performance applications using NodeJS but React.JS, typescript, and python ·       Write...

Role:                                              Service Line Sales Specialist – Intelligent Process Automation Geographical Coverage:               Greater China Base Location:                               Hong Kong About Cognizant Intelligent Process...

You will be responsible for: Carry out and facilitate technical support for KONE and non-KONE products. Responsible for identifying any technical issues under maintenance. Create content and spread the knowledge for technical product information and/or training material. Facilitate technical and product training to frontlines. We expect you to...

Certificate or diploma in Electronics, Telecommunications or equivalent  1-2 years of experience in ISP or telecommunications companies is preferred 

Duties Assist in the management of laboratories; Provide administrative and technical support on equipment purchase and maintenance; Prepare teaching materials and support laboratory practical teaching; Assist in the installation of new equipment and provide technical training for users; Maintain inventory of the departmental assets; and Perform...