Technical Support Officer

Found in: Talent HK C2 - 3 weeks ago

Hong Kong, Hong Kong SAR China TD SYNNEX Full time

Responsibilities:

Provide after-sales services to both end-users and resellers, including DOA, RMA and hardware in-warranty maintenance.

Inspect, diagnose, troubleshoot, repair, and repackage goods collected from customers.

Coordinate with other teams and various vendors to handle daily DOA and RMA claims, ensuring that tasks are completed within the designated deadline.

Provide hotline technical assistance and handle customer service inquiries.

Install and configure services as per the approved implementation plan.

Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline.

Provide support for installed services, including hardware break-fix and troubleshooting of hardware and software issues.

Provide outstanding quality of service and meet predefined customer service level agreement (SLAs).

Undergo technical trainings and obtain technical certifications that are required to meet suppliers’ mandatory technical requirements.

Conduct knowledge transfer training (where required).

May help to coach the junior CS for service delivery.

Performs other related duties as assigned.

Knowledge, Skills, and Experience:

Relevant work experience in the IT-related industry or customer service is preferred.

Diploma or higher in computer science or equivalent.

Basic knowledge of hardware/ software technical support.

Customer-centric mindset, effective communication skills, and the ability to work independently.

Willingness to learn new technologies and skills.

What’s In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

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