Client Technical Support Representative

2 weeks ago


Hong Kong, Hong Kong SAR China Interactive Brokers Full time

Responsibilities

Providing support to clients through phone, chats, and ticketsTechnical and functional support for the Interactive Brokers' platforms on desktop and mobileTroubleshooting and support for Interactive Brokers' web-based offeringsProblem management with a focus on wide-scale technical issues

Requirements

Bachelor's degree (degree earned in a technical field would be advantageous)Experience with Windows/Mac software and connectivity support (fresh graduates able to demonstrate related knowledge will be considered)Excellent verbal and written communication skillsExperience with financial products and services is a plus Fluency in Cantonese and English (knowing Mandarin is a plus)

Company Benefits & Perks 

Competitive Salary, annual performance-based bonus and stock grantExcellent health and welfare benefits, including medical, dental, specialist and in-patient Competitive package of Annual LeaveDaily lunch is ordered in-house with fully stocked kitchenModern offices with multi-monitor setupsGreat work-life balanceUnique opportunity to gain exposure to global financial products, markets and clienteleOpportunities for career progression and job scope expansion in a global company with a growing local presence

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