Operations Support Specialist
4 weeks ago
Main Content
Operations Support Specialist
Operations Support SpecialistResponsibilities:
Provide excellent customer service; follow-up on customer enquiries and complaint coming from various channels Provide sales administration support, e.g. personal loans processing, data input, application QC, application and document submission, customer information maintenance, UAT etc Act as liaison between Sales Teams and related Departments to handle and process personal loan applications Track on customers' application progress, handle loan drawdown and repayment Participate in other operations duties and ad-hoc projects as assigned
Requirements:
Post-secondary or above 2 years or above relevant experience with at least 1 year customer service experience in banking or financial institution Pleasant telephone manner, strong interpersonal skills and service oriented Able to communicate in English and Cantonese Understand relevant policies and procedures of the Bank as well as regulatory requirements English & Chinese typing PC knowledge in Microsoft, Access preferable Communication in Mandarin preferable Must be responsible, well-organized and attention to details Good team player with strong commitment in delivering quality customer service
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