Manager, Operations Support

3 weeks ago


Hong Kong, Hong Kong SAR China Dah Sing Bank Full time

Reporting to the Head of Operations Support Department, you will be responsible for monitoring and supervision to service of Paper Cheque and Electronic clearing, CCASS and FINI. Cross team support to Payment Collection, Autopay, Account Opening, FPS, MPF, Transaction Processing and Fixed Deposit might be required when necessary.

Responsibilities:

Lead Clearing sub-teams and monitor clearing related services transactions to ensure that internal/ external customers are satisfied; Process the Paper and Electronic clearing, CCASS and FINI transactions compliant with internal policies/ bank procedure and local regulatory requirements; Perform checker and supervisor role for Paper & Electronic clearing, CCASS and FINI transactions to check and reconcile relevant documents, vouchers, reports to ensure accuracy and completion within service standard; Monitor the proper status of all activities in the Department and prepare regular and ad hoc management report to superior; Lead the administration, processing and operations in the Department to ensure compliance with established procedure; Assist with regulatory and ad hoc projects as assigned; Perform back-up function to Operations Support teams.

To meet the challenge, you should have the following qualifications and attributes:

Degree holder or above; Minimum 7 years’ experience in banking operations, in which, 3 years must be at supervisory level in operations with emphasis on centralized processing and management function; Requires in-depth knowledge of banking operations procedures, general banking products & facilities and customer requirements; Good knowledge in information technology and project management; Able to work independent and under pressure; Good communication and interpersonal skills; Self-motivated with analytical mind.

  • Hong Kong, Hong Kong SAR China Dah Sing Bank Full time

    Reporting to the Assistant Manager, Operations Support, you will be responsible for monitoring and supervision to service of Account Opening and Customer Due Diligence. Responsibilities: Process the account opening applications compliant with internal policies and local regulatory requirements; Conduct KYC (Know Your Client) /CDD (Customer Due...


  • Hong Kong, Hong Kong SAR China China Mobile International Limited Full time

    Overseas Operations Support ManagerHeadquartersHKOverseas Operations SupportProject ManagementMiddleApplyStaff ApplicationResponsibilityTo co-ordinate the pricing management on data business such as IEPL, IPT, MPLS VPN, SD-WAN, Cloud products etc. and design the management policy and pricing guidelines for Product ManagersTo roll out promotional campaign...


  • Hong Kong, Hong Kong SAR China Langham Hospitality Group Full time

    Job Summary . Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts , Cordis Hotels and Resorts and Ying’nFlo brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. Key...


  • Hong Kong, Hong Kong SAR China 0590 Varian Medical Systems Pacific Inc., Hong Kong Branch Full time

    Together, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers,...


  • Hong Kong, Hong Kong SAR China Dah Sing Bank Full time

    You will be responsible for monitoring and supervision to service of Paper Cheque and Electronic clearing, CCASS and FINI. Cross team support to Payment Collection, Autopay, Account Opening, FPS, MPF, Transaction Processing and Fixed Deposit might be required when necessary. Responsibilities: Process the Paper and Electronic clearing, CCASS and FINI...


  • Hong Kong, Hong Kong SAR China Fubon Bank Full time

    Main Content Operations Support Specialist Operations Support Specialist Responsibilities: Provide excellent customer service; follow-up on customer enquiries and complaint coming from various channels Provide sales administration support, e.g. personal loans processing, data input, application QC, application and document submission,...

  • Officer, Fulfillment

    3 weeks ago


    Hong Kong, Hong Kong SAR China Dah Sing Bank Full time

    Job Purpose: Main Responsibilities: Deliver quality customer service, handle loan confirmation and disbursement accurately Conduct customer survey for sales service monitoring Perform operational duties Comply with internal guidelines, legal and regulatory requirements when delivering job duties Required to perform shift duty subject to business...


  • Hong Kong, Hong Kong SAR China The Bank of East Asia Full time

    Responsibilities Respond to customer feedback in a timely fashion and follow through on our promises to customers without delay; Foster a customer-centric culture by treating everyone with dignity, respect and fairness, and ensuring each customer receives the best possible service; Liaise with other departments of the User Acceptance Test to provide an...


  • Hong Kong, Hong Kong SAR China Informa Global Support Full time

    Job DescriptionRole ProfileThe Tax & Financial Accounting team is a global team responsible for the preparation and filing of indirect and direct tax filings, and statutory account filings functions.  The Senior Tax Specialist role will be responsible for ensuring a high standard of service delivery in line with agreed timelines and report to the Asia Tax...


  • Hong Kong, Hong Kong SAR China The Career Works Limited Full time

    Our client a Information Technology company is looking to hire Workplace Support ManagerJob Responsibilities: Act as the dedicated single point of contact on Workplace Support services;  Monitor and ensure timeliness, quality, and overall effectiveness on service performance on Service Desk and Workplace Support services; Review special Service Request that...

  • Operation Manager

    4 weeks ago


    Hong Kong, Hong Kong SAR China HKT Full time

    How to build a growth model with an integrated digital ecosystem consists of business verticals ranging from e-Commerce, insurance, digital health, travel to FinTech services including digital wallets, BNPL and digital lending? Looking to be a game-changer? Keep reading! HKT’s Digital Ventures bring to life innovations that take fintech, loyalty rewards...

  • Production Management

    3 weeks ago


    Hong Kong, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full time

    Duties & Responsibilities: Day-to-day system operations and upstream/downstream feeds  Troubleshoot complex applications and technical problems  Analyse business requirement to provide tools and solution Liaise & manage software vendors Conduct System Quality Assurance Test and UATsPerform production deployment and upgrade system...

  • Operations Manager

    7 days ago


    Hong Kong, Hong Kong SAR China TEKsystems Full time

    Job Summary Opening for an Operations Manager at a global firm who are expanding their team in Hong Kong.  The client needs someone to provide support for an internal migration project, managing teams and ensuring a smooth delivery. Once this project has been completed, this person will be responsible for looking after the platform for different...


  • Hong Kong, Hong Kong SAR China Dah Sing Bank Full time

    Reporting to the Head of Credit Card, you will be responsible for planning, organizing, managing and overseeing the whole operation activities arising from both Chargeback and Merchant Services Supports. Moreover, you will be also responsible for providing highly-responsible and complex operation supports to all relevant cross-functional teams and...


  • Hong Kong, Hong Kong SAR China China Mobile International Limited Full time

    Assistant Business Operations ManagerHeadquartersHKInnovative BusinessBusiness Operations ManagementMiddleApplyStaff ApplicationResponsibilityBusiness operation management - Responsible for business operation strategy formulation, operational process improvement, daily operation tasks, cost control, etc.Handle daily accounting operations, financial &...

  • Manager, Operations

    4 weeks ago


    Hong Kong, Hong Kong SAR China AirAsia Full time

    Job Description A DAY IN A LIFEAs a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to: Manages and coordinates cargo operational activities of our China...


  • Hong Kong, Hong Kong SAR China CHUBB Full time

    New Business management on all new applications with account managers and/ or brokers’ admin All internal communications including corporate projects, new product/ product revamp updates and operation/ compliance projects review and dispatch handling  Enquiries with call log record and logistics support to both external partners and internal account...


  • Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    about the companyA large corporate bank is looking for a Cash Operations Manager. The manager will be responsible to supervise a small team and to support daily BAU remittance tasks. The ideal candidate will have at least 8 years of experience in cash management and is familiar with ISO 20022.about the jobSupervise a small team in daily cash management...


  • Hong Kong, Hong Kong SAR China Ocean Park Full time

    Assistant Manager, Business Analysis and Operation Support ($6000 新人獎金) 部門 基礎設施及發展部 工作類型 長期 / 全職 工作性質 Work closely with other departments, B2B partners to understand and define the business processes, operational needs and user requirements Act as the key liaison between the business...


  • Hong Kong, Hong Kong SAR China Dah Sing Bank Full time

    Reporting to the Assistant Manager, Operations Support, you will be responsible for monitoring and supervision to service of Paper Cheque and Electronic clearing. Cross team support to Payment Collection, Autopay, Account Opening, e-Cheque, FINI, FPS, MPF, Transaction Processing and Fixed Deposit might be required when necessary. Responsibilities: ...