Manager, Operations

Found in: Talent HK C2 - 2 weeks ago

Hong Kong, Hong Kong SAR China AirAsia Full time

Job Description

A DAY IN A LIFEAs a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to: Manages and coordinates cargo operational activities of our China cargo flights to ensure the safe, timely and cost effective processing of our cargo shipment and or charter flights. Leads a team of Cargo Supervisors across China Implements and directs quality control for all cargo operational areas. Establishes, monitors, and revises policies, procedures, and service standards for our airport cargo operations. Directs and ensures compliance with established AOC policies, procedures and standards in accordance with government regulations. Establishes and maintains a record keeping system for all airport cargo warehouse operations regarding volume, damages, safety incidents, productivity, etc. Communicates with some or all of the following: our customer services, cargo terminal operator, our customers, load planning, AOC operations control, load control, ramp, station office and Customs to ensure efficient and safe operation of our China flights.  Oversees the loading and unloading of ULDs onto aircraft at ramp if applicable. Investigate, report and implement corrective action for any incident of cargo damage or chargeable delays, cargo/mail mishandling.  Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, incident reports, monthly summary report, pay to change notices or work orders, etc.  Provide operations support to the sales team and ensure customer retention and customer satisfaction. Assure the correct and full use of operation enabling applications like SmartKargo and the Freightchain systems. Coordinate the cargo flight operations of our wet leased aircraft B737-800F ( Air); Ensure smooth interfaces between the different functions and cargo operations in our China stations Maintain relationship with local aviation entities and related Government Dept to ensure the smooth handling of our cargo flights in China Monitor performance of the subcontractors like CTO and airport ground handling agents and initiate corrective measures with our station office in case of non performance.  At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders: Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves Do what is needed to get things done, as they believe speed is more important than anything else to effect change Over communicate, particularly as they are all quite autonomous Take care of our staff, and treat them as they would want to be treated Are rigid on goals, but flexible on the details SKILLSThese are minimum-requirement skills and a ‘must-have’ for the role: Strong understanding of Cargo Operation, Ramp Operation, Flight Operation, Cargo Handling Procedures etc.  Must understand aviation regulations under Greater China area Ability to read, fluently speak, and understand the English language and Chinese Mandarin language Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Must be able to work weekends, holidays, and days off. Other duties as assigned These are skills that are ‘nice-to-have’ and will make you stand-out in the job application: Proficient with Microsoft Office and general computer skills Versatility, flexibility, and ability to work within a constantly changing environment with ease Excellent verbal and written communication skills. Proven ability to handle multiple projects and meet deadlines. Excellent interpersonal, leadership and management skills. Ability to deal effectively with a diversity of individuals at all organizational levels. Commitment to excellence, ethics and high standards. Ability to work independently and facilitate the operations Demonstrated ability to prioritize and delegate QUALIFICATIONS & EXPERIENCE Has an undergraduate degree 5-8 years experience working in a sales-related role

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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