Workplace Support Manager
2 weeks ago
Our client a Information Technology company is looking to hire Workplace Support Manager
Job Responsibilities:
- Act as the dedicated single point of contact on Workplace Support services;
- Monitor and ensure timeliness, quality, and overall effectiveness on service performance on Service Desk and Workplace Support services;
- Review special Service Request that warrant special attention or require further follow-up, if any;
- Review and allocate manpower/ resources at field level;
- Provide analysis on service efficiency and effectiveness and recommends areas for improvement;
- Organize regular meeting for services performance review;
- Formulate the due diligence, transition, implementation and risk mitigation plan;
- Formulate and continuously improve escalation procedure to facilitate complex problem resolution;
- Coordinate service support resources when specific skills are needed;
- Deliver on demand incident reports, monthly SLRs report, incident performance trend analysis reports and fault pattern analysis reports as well as conduct weekly review meeting and monthly service review meetings with the Employer;
- Ensure premium services quality and immediate problem resolution; and
- Manage ongoing operations and support issue.
Requirements
- Bachelor degree of a relevant discipline and at least 10 years of IT working experience, with at least 5 years in workplace support operations and minimum 3 years in a supervisory or managerial role
- ITIL certified
- Proven experience in infrastructure technology management
- Proficiencies in project management and technical knowledge
- A continuous learner that stays abreast with industry knowledge and technology
- An advanced degree in a relevant field is a plus
- Relevant certifications, such as CCNP, AWS Certified Cloud Practitioner, or CompTIA Project+, are a plus
-
Head of Health
3 weeks ago
Hong Kong, Hong Kong SAR China Aurex Group Full timeJob description As the Head of Health & Safety across Asia Pacific, you will perform corporate HS governance to third party facility service provider teams and internal stakeholder clients for the overall management of corporate HS policies, procedures, regulatory HS audits for the firm's portfolios globally. The major function of this role is to...
-
Hong Kong, Hong Kong SAR China Aurex Group Full timeJob description Aurex Group (formerly Capstone Recruitment) is searching for a (Senior) APAC Project Manager to station in Hong Kong HQ for regional AV/IT workplace proejcts. Working from an inhouse perspectives, you will be responsible for developing and manage project plans for IT-related aspects of our fit-out projects, including infrastructure,...
-
IT Support Engineer
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Swiss Re Full timeAbout the Role: Job DescriptionWill be responsible in enabling our internal customers within the organization to effectively use technology by performing local onsite workplace support activities to a proficient level. Acts as an ambassador for GTS Branch IT by achieving the right balance between customer satisfaction and efficiency. It is expected after a...
-
IT Support Engineer
4 weeks ago
Hong Kong, Hong Kong SAR China Swiss Re Full timeAbout the Role : Job Description Will be responsible in enabling our internal customers within the organization to effectively use technology by performing local onsite workplace support activities to a proficient level. Acts as an ambassador for GTS Branch IT by achieving the right balance between customer satisfaction and efficiency. It is...
-
AV Support
3 weeks ago
Hong Kong, Hong Kong SAR China Axiom Technologies Full timeAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...
-
Infrastructure Engineer, Workplace
3 weeks ago
Hong Kong, Hong Kong SAR China Ralph Lauren Full timePosition Overview The IT Infrastructure Systems engineer role requires a high level of technical proficiency and requires an individual with strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Windows PC’s, Mac, mobile devices, printers, and video conferencing.The organization is looking for an individual who...
-
Senior Tax and Financial Accountant
4 weeks ago
Hong Kong, Hong Kong SAR China Informa Global Support Full timeJob DescriptionRole ProfileThe Tax & Financial Accounting team is a global team responsible for the preparation and filing of indirect and direct tax filings, and statutory account filings functions. The Senior Tax Specialist role will be responsible for ensuring a high standard of service delivery in line with agreed timelines and report to the Asia Tax...
-
Technical Support Officer
3 weeks ago
Hong Kong, Hong Kong SAR China APAC Full timeKey ResponsibilitiesCarry out technical support on design review, installation, upgrading, testing, commissioning and integration of all ANS Equipment in 3RS systems;Carry out trials, drills, parallel-run and shadowing for the 3RS systems Implementation;Carry out transition, cutover, and maintenance of the 3RS systems as well as uninstallation and...
-
Hong Kong, Hong Kong SAR China Australia and New Zealand Banking Group Limited (ANZ) Full timeSenior Manager, Front Office and Client Support Senior Manager, Front Office and Client Support Req ID: Department: Insto Markets COO Division: Institutional Location: Hong Kong About the Role At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our...
-
Production Management
3 weeks ago
Hong Kong, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full timeDuties & Responsibilities: Day-to-day system operations and upstream/downstream feeds Troubleshoot complex applications and technical problems Analyse business requirement to provide tools and solution Liaise & manage software vendors Conduct System Quality Assurance Test and UATsPerform production deployment and upgrade system...
-
Insurance Distribution Support Specialist
2 weeks ago
Hong Kong, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life...
-
End User Field Services
3 weeks ago
Hong Kong, Hong Kong SAR China The Career Works Limited Full timeOur client a leading Information Technology company is looking to hire End User Field Services - Site Lead (Onsite Support Lead).Job Responsibilities: Team Lead role at the customer site for IT Workplace support and/or infrastructure; Responsible for actively monitoring incident and service request ticket queue and all assigned tickets, ensure accurate...
-
Office Manager
2 weeks ago
Hong Kong, Hong Kong SAR China foodpanda Full timeJob Description Lead workplace management practices and take the ownership of workplace experience Provide full spectrum of workplace management services to the HK office including but not limited to office management, tenancy management, event management and travel management; In charge of office facilities maintenance and office administrative...
-
Hong Kong, Hong Kong SAR China United Overseas Bank Full timeAssistant Vice President, Transformation, Planning & Support Posting Date: 19-May-2023 Location: Hong Kong (City Area), Hong Kong Company: UOB Hong Kong About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe...
-
Assistant Manager, Business Management
3 weeks ago
Hong Kong, Hong Kong SAR China HSBC Full timeSome careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Strategy...
-
IT Support
3 weeks ago
Hong Kong, Hong Kong SAR China Rider Levett Bucknall Full timeResponsibilities Manage M administration, system, network & facilities, including monitoring, maintenance, troubleshooting. Assist IT Manager on new IT technology. Provide support in Windows Server, mobile devices, and hardware/software maintenance. Assist in troubleshooting hardware and software problems. IT Asset management Requirements High Diploma or...
-
Assistant Manager, Brokerage Sales Support
2 weeks ago
Hong Kong, Hong Kong SAR China CHUBB Full timeNew Business management on all new applications with account managers and/ or brokers’ admin All internal communications including corporate projects, new product/ product revamp updates and operation/ compliance projects review and dispatch handling Enquiries with call log record and logistics support to both external partners and internal account...
-
Overseas Operations Support Manager
3 weeks ago
Hong Kong, Hong Kong SAR China China Mobile International Limited Full timeOverseas Operations Support ManagerHeadquartersHKOverseas Operations SupportProject ManagementMiddleApplyStaff ApplicationResponsibilityTo co-ordinate the pricing management on data business such as IEPL, IPT, MPLS VPN, SD-WAN, Cloud products etc. and design the management policy and pricing guidelines for Product ManagersTo roll out promotional campaign...
-
Senior Manager, Chargeback and Merchant Support
3 weeks ago
Hong Kong, Hong Kong SAR China Dah Sing Bank Full timeReporting to the Head of Credit Card, you will be responsible for planning, organizing, managing and overseeing the whole operation activities arising from both Chargeback and Merchant Services Supports. Moreover, you will be also responsible for providing highly-responsible and complex operation supports to all relevant cross-functional teams and...
-
Assistant Manager, Operations Support
4 weeks ago
Hong Kong, Hong Kong SAR China Dah Sing Bank Full timeReporting to the Assistant Manager, Operations Support, you will be responsible for monitoring and supervision to service of Account Opening and Customer Due Diligence. Responsibilities: Process the account opening applications compliant with internal policies and local regulatory requirements; Conduct KYC (Know Your Client) /CDD (Customer Due...