Senior Customer Service Executive

Your role: Support to acquire ICT products maintenance services contracts and maintain customer relationship for assigned customer accounts Strive to win-back untapped service users to increase service revenue and market share of the Company Manage the service sales cycle from service selling to service contract completion Liaise with customers...

Job Description You will contribute to the total customer satisfaction by providing services via telephone and emails for a Hong Kong Cultural District in a tactful and timely manner. Responsibilities: • Handle customers’ enquiries via telephone and emails for an art district • Introduce Cultural District facilities • No sales is required...

Key Responsibilities: Assist in planning and execution of customer experience omnichannel strategy to build 360 joyful customer experience by engaging store team and other departments Assist in organizing store animations and activities ., VIP trips, customer events, etc. Coordinate and follow up actions of improvement through Service Excellence...

This role supports our call center and provides excellent customer service to our customers. Responsibilities: Answer inbound calls for general customer service enquiries, offer phone insurance enrolment services and policy retention activities Manage email correspondence & address customer enquiries Maintaining professional and good image to...

Key Responsibilities: • Assist in planning and execution of customer experience omnichannel strategy to build 360 joyful customer experience by engaging store team and other departments • Assist in organizing store animations and activities ., VIP trips, customer events, etc. • Coordinate and follow up actions of improvement through Service...

Date Posted: Senior Customer Service Coordinator General information Location Hong Kong Type of contract Permanent Full Time Occupational field Business & Administration Job-ID 6772 Job Highlights Double Pay & Performance Bonus Stable Working Environment Welcome to Fresh Graduate Job Responsibilities Provide customer...

Diploma or above is preferredAt least 1 year of experience in customer services/call centre, preferably in telecom industry

Job Description Quality assurance of the Customer Service team based in Malaysia through regular communication and alignment with the Shared Service Center (SSC) leaders; Run investigations on complex customer inquiries, draw insights and propose enhancements Work closely with the local team to handle escalated cases from customers, including...

Role Responsibilities Strategy To provide quality services and to assist up-selling and cross selling financial products/services to customers transacting at branches. To assist the Senior Branch Operations & Service Manager to: Achieve / exceed the business targets set. Control and administer the daily operations of the Branch / Priority...

KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients' needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment...

Job Responsibilities・Support sales team to prepare quotation and route orders・Follow up shipping progress and inform customer of shipping status・Coordinate with internal staff to deliver efficiently ・Handle customer claims・Input data and make summary reports・Perform ad-hoc project assigned by the managementNecessary Skill / Experience ・At least...

Job Responsibilities・Support sales team to prepare quotation and route orders・Follow up shipping progress and inform customer of shipping status・Coordinate with internal staff to deliver efficiently ・Handle customer claims・Input data and make summary reports・Perform ad-hoc project assigned by the managementNecessary Skill / Experience ・At least...

Provide one-stop service from enquiry to processing to HNW clients and/or intermediary from all distribution channels, including walk-in, hotline and email, etc.  Guide and coach the Customer Service Executive to resolve complicated case and share with them their experience and knowledge in order to develop the capabilities of the customer experience...

In this position, you will: Support Loyalty Programme Manager to ensure all areas related to CMHK loyalty program is well-coordinated and meticulously executed Manage CMHK loyalty programme to achieve company objectives Assist in developing and executing effective loyalty campaigns to drive acquisition, retention, repeat purchases, and reactivation ...

We are looking for a dynamic & result-driven individual to join our team as a Assistant Service Manager. The primary focus of this role is to lead a Team of 3-4 Service Sales in achieving the sales target assigned for the year. He / She should be able to build & maintain existing client relationships by promoting and selling our equipment maintenance...

What's the role? We are looking for a proactive customer service officer to join our dynamic team. The position would be mainly handling inbound call regarding the ordering process. Who is Hilti? Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer...

Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Officer/ Officer/ Representative with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you?...

Job Description Provide professional and empathetic customer service to all corporate clients. Effectively and efficiently interact with customers via phone and email Provide quotations for corporate clients and arrange food delivery to their workplace Coordinate with our account management team, delivery team, and restaurant vendors to problem solve...

KEY RESPONSIBILITIES:Key accounts servicing and developmentUnderstanding client’s business for formulating and achieving their CRM strategy and/or business objectivesDevelop and implement customer loyalty program and related initiativesParticipate in data analysis to generate insights and actionable solutions for the businessAble to handle information...

Department: Customer Experience Management In this position, you will : Participate in company’s marketing projects and share ideas from customer’s point of view, ensure the service process and after-sales service could meet customer expectation as well as maintain the accuracy of knowledge base Conduct service benchmarking from different...