IT Helpdesk Support

•At least 1years of helpdesk experience in supporting web-based application systems during past 10 years•At least 1member having not less than 1 year working experience supporting school technical environment Experience Required 1 - 2 Years Industry Type IT Employment Type Permanent Location Hong Kong

Job Description: •Maintain top-tier customer service for timely issue resolution.•Monitor ticket queue, ensuring accurate logging and prioritization.•Identify and escalate priority issues promptly.•Supervise team to meet SLRs.•Resolve daily operational issues and escalate as needed.•Serve as primary contact for new scope requirements and...

Our client is a large Investment Bank is looking to hire Senior IT Helpdesk.Responsibilities  Work in Large scale environment with 5 days’ work. Provide day to day monitoring, support, and administration to in-house users. Provide technical support service to all departments. Assist users for software or hardware troubleshooting and problems solving....

KEY RESPONSIBILITIES:Monitoring/operating in-house platformHandling client support PC supportREQUIREMENTS:English proficiencyRelated PC related skills

KEY RESPONSIBILITIES:Provide helpdesk first tier support to clients (in English and Chinese)Monitoring of critical systems and ensuring high availabilityTroubleshooting issuesTesting and quality assuranceREQUIREMENTS:Linux knowledge would be an assetIndependent, proactive, multi-tasking and hard-workingGood people skills, communications and organisational...

The OfferWork alongside & learn from best in class talentOpportunity to make a positive impactGreat work environmentThe JobYour responsibilities will include:Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.Excellent communication...

Job Summary The position is responsible for performing daily level 1 IT support tasks, assisting end users with their technical problems and maintaining the health of the IT infrastructure. Responsibilities Provide expert helpdesk support, troubleshoot and resolve technical issues for colleagues and internal parties promptly and efficiently ...

Job description Responsibilities: Provides second-line investigation and diagnosis. Resolves and closes incidents/service requests as per help desk procedures & allocated timelines. Escalates unresolved incidents/service requests within agreed timescales. Ensures tickets are updated at all times until issues are...

about the company.Randstad is actively working with various Financial Services Companies in Hong Kong. Currently, they are looking for several IT Support (Help-desk) talents to prove day-to-day IT Support in Asia region.about the job.Manage endpoint devices and IT infrastructure in Asia.Monitor and route tickets.Provide IT support for software, hardware, and...

about the company.Randstad is actively working with various Financial Services Companies in Hong Kong. Currently, they are looking for several IT Support (Help-desk) talents to prove day-to-day IT Support in Asia region.about the job.Manage endpoint devices and IT infrastructure in Asia.Monitor and route tickets.Provide IT support for software, hardware, and...

As an Engineer in the IT Managed Services, you are responsible for maintaining and improving the technology environment at client sites, keeping the client informed of the state of their environments and for keeping your Team Manager accurately updated as to your status.  Responsibilities: Provide 1st and 2nd level support to users in a friendly and helpful...

Total Experience•Total experience end user technology support•Experience in service desk systems ServiceNow, HP Service Manager, Remedy, etc. •Experience in supporting Mac as an advantage•Experience in strong troubleshooting skills for MS Windows 10 and MS Office applications Experience Required 5 - 7 Years Industry Type IT ...

Job Description: •Monitor incident and service request queues, ensuring accurate logging, prioritization, and initial diagnosis•Act as first point of contact for new scope requirements and escalations•Compile monthly progress reports on support status and KPIs•Prioritize tasks and projects daily•Provide high-quality deskside support to end...

Job Description Communicate and provide onsite or remote (chat/f2f/emails) support to stakeholders  Investigating, diagnosing and solving computer software and hardware issue. Assist in planning and installation of Windows-based systems ( JIRA,, Zoom software,Microsoft Azure, O365 basics, eyc) and Mac/Linux machines. Support office-related...

We are currently looking for a junior engineer to work on various internal systems and IT support buy-side hedge funds. Your work will include implementing and maintaining various IT services, automation, and providing IT support to our desks. The role is ideal for a candidate with strong technical knowledge and management skills who is interested in working...

Shangri-La Group Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage. Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and...

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...

About the role : Operations Management Coordinate with contractors / supplier for procurement on daily use items & minor builder works projects Plan and execute PPM schedule and ensure all works are completed within timeline Update and housekeeping of civil works project document, form, template & manual Assist in security booking and prepare working...