L2 IT Onsite Support
7 months ago
- Provides second-line investigation and diagnosis.
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
- Escalates unresolved incidents/service requests within agreed timescales.
- Ensures tickets are updated at all times until issues are resolved.
- Performs staging of PCs, IMAC (Install, Move, Add and Change)
- Conducts hardware and software maintenance and support.
- Troubleshoots and resolves PC incidents and/or VIP requests.
- Local network support and/or assists centralized Network team.
- Proven work experience as an IT Support Engineer or similar role.
- Proficiency in repairing and troubleshooting PC-related hardware, software, and network issues.
- Ability to build software images for laptops and desktops.
- Strong communication skills to handle calls from colleagues and customers, providing technical assistance over the phone or email.
- Experience in performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Familiarity with documenting the implementation of Helpdesk requests/issues through the company’s ticketing system.
- Technical coaching and mentoring skills to support other help-desk employees.
- Knowledge of desktop configuration management and maintaining accurate inventory for all IT equipment.
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EUC Onsite Technical Support Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China SkySys Full timeEUC Onsite Support and Services TechnicianThe EUC onsite support and services technician will provide high-quality technical support for all End User Computing devices at SkySys office-based staff sites. This includes leading on the resolution of incidents, problems, and requests to achieve high standards of customer service and deliver optimum operational...
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Technical Support
1 month ago
Hong Kong, Hong Kong SAR China Gravitas Recruitment Group Full timeOur client is a multinational logistics firm that is headquartered in Hong Kong and has presence in over 15 countries across Asia, Europe and America. They are looking for an IT Support Analyst to join their IT Operations team to provide L1/L2 support to users across their Hong Kong, which includes IT incidents and service requests. Why should you apply?...
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Technical Support
4 weeks ago
Hong Kong, Hong Kong SAR China Gravitas Recruitment Group Full timeOur client is a multinational firm that is headquartered in Hong Kong and has presence in over 15 countries across Asia, Europe and America. They are looking for an IT Support Analyst to join their IT Operations team to provide L1/L2 support to users across their Hong Kong, which includes IT incidents and service requests. Why should you apply? Stable...
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Sales Support Account Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Insight Enterprises, Inc. Full timeSales Support Account Manager Job DescriptionLocation: Hong KongThis is an onsite opportunity where you'll work in our Hong Kong office, collaborating with a diverse range of organizations across various industries.In a nutshell:Build and maintain strong relationships with our key customers, vendors, and distributors.Provide accurate quotes to customers,...
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Client Services Onsite Technician/Desktop Support
3 months ago
Hong Kong, Hong Kong SAR China SkySys Full timeClient Services Onsite Technician Kwun Tong, Kowloon (Hong Kong) - On Site Key Skill Sets Required - 4 to 6 years + Experience - Desktop / Service Desk Experience - Fluent in Cantonese / Conversational in English Role purpose: This role be responsible for building and supporting day to day operations of all laptops and desktops. ...
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IT Specialist
3 months ago
hong kong, Hong Kong SAR China Classy Wheeler Limited Full timeIT Specialist / Helpdesk (Government onsite) - IC Client Description Candidates with less experience will be considered as IT Engineer / IT Officer. Job Description The Resident Support Engineer(s) shall possess the following professional qualifications and experience. Understand and analyze customer requirements for deploying to achieve solution...
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Hong Kong, Hong Kong SAR China ConnectedGroup Limited Full timeA Hedge Fund with aggressive growth is looking for a new IT Infrastructure support to join their team. Responsible for L1 to L2 support including but not limited to Windows and Linux, Networking, IT infrastructure projects delivery, etc. Responsibilities Responsible for L1~L2 effective provisioning, installation/configuration, operation, and maintenance...
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Hong Kong, Central and Western District, Hong Kong SAR China Royal Bank of Canada> Full timeJob OpportunityWe are seeking a skilled Application Support Specialist to join our Wealth Management IT team. As a key member of our team, you will be responsible for maintaining and supporting a number of applications, including Avaloq, the core banking system used by Wealth Management Asia Business and Functional units.Key ResponsibilitiesWork...
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IT Support Professional
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full timeWe are The Career Works Limited, a leading technology services company seeking an experienced Onsite IT Engineer to join our team. Our ideal candidate will have a strong background in IT support and maintenance, with excellent communication skills and the ability to work independently.As an Onsite IT Engineer at The Career Works Limited, you will be...
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Onsite IT Engineer
2 months ago
Hong Kong, Hong Kong SAR China The Career Works Limited Full timeOur client a leading technology services company is looking hire Engineer.As an Engineer in the IT Managed Services, you are responsible for maintaining and improving the technology environment at client sites, keeping the client informed of the state of their environments and for keeping your Team Manager accurately updated as to your...
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IT Support Specialist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group Full timeGravitas Recruitment Group is seeking an experienced IT Support Analyst to join their Service Desk team at a top-tier international bank with strong investment banking division.Estimated Salary: $60,000 - $80,000 per annumAs a member of this team, you will be responsible for providing support to internal staff for basic technical issues and handling users'...
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Technical Support Specialist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full timeOnsite IT Engineer Job DescriptionWe are seeking an experienced Onsite IT Engineer to join our team at The Career Works Limited.The successful candidate will be responsible for maintaining and improving the technology environment at client sites, ensuring seamless IT operations and optimal user experience.Key Responsibilities:Provide level 1 and level 2...
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Service Desk Support Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Unity Partners Full timeThe Unity Partners Service Desk Analyst role is a critical position that ensures seamless IT support for internal staff. As the primary point of contact, you will provide timely assistance through various channels, including phone calls, live chat, and self-service tickets.Responsibilities:You will serve as the first line of defense in resolving basic...
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L1 Service Desk Support
4 days ago
Hong Kong, Hong Kong SAR China Unity Partners Full timeThe Service Desk Analyst role entails providing essential support for resolving basic incidents and handling requests directed to the regional service desk. Responsibilities: Serve as the primary point of contact for internal staff, offering assistance through phone calls, emails, live chat, and self-service tickets concerning IT issues.Provide 1st line...
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Hong Kong, Hong Kong SAR China BAH Partners Full timeTrading Application Support – Electronic Trading Application Support – A Global Hedge Fund My client, a global tier-one hedge fund with a strong presence in the APAC region, is actively seeking an L1/L2 support engineer to provide support for their front office trading desk, which covers a diverse set of asset classes including Equities, Commodities,...
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Infrastructure Technical Support Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Limited Full timeJob Title: Infrastructure Technical SupportA leading financial services company is seeking a skilled IT Infrastructure Support Specialist to join their team. As a key member of the IT department, you will be responsible for providing technical support and maintenance for the company's IT infrastructure.Key Responsibilities:Provide L1 to L2 technical support...
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IT Support Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full timeJob Summary:Aptitude Asia is seeking a skilled IT Support Specialist to join our team. As a Technical Support Professional, you will be responsible for providing onsite troubleshooting services, conducting training sessions, and performing day-to-day PC administration and desktop services.Key Responsibilities:Provide technical assistance to employees and...
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Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong University of Science and Technology Full timeJob Posting DetailsThe MSc Learning Hub at The Hong Kong University of Science and Technology is seeking two Officers to provide administrative and operational support for the hub. The appointees will be responsible for classroom and venue booking, providing onsite support to classes and events, and handling inquiries from faculty, guests, and students.Key...
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Technical Support Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at Pinpoint Asia. As a Technical Support Specialist, you will be responsible for providing L1-L2 helpdesk and end-user technical support across the front and back office functions in Hong Kong.Key ResponsibilitiesConduct troubleshooting on hardware and software.Respond to...
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IT Support Specialist for Banking Services
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Sopra Steria I2S Full timeAbout the RoleWe are seeking a highly skilled and customer-focused L1 Service Desk Analyst to join our team at Sopra Steria I2S. As an IT support specialist, you will be responsible for providing exceptional support to internal staff via phone calls, emails, live chat, and self-service tickets regarding IT-related issues and queries.The ideal candidate will...