IT Support Professional

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

We are The Career Works Limited, a leading technology services company seeking an experienced Onsite IT Engineer to join our team. Our ideal candidate will have a strong background in IT support and maintenance, with excellent communication skills and the ability to work independently.

As an Onsite IT Engineer at The Career Works Limited, you will be responsible for providing top-notch technical support to our clients, ensuring their technology environments are running smoothly and efficiently. This includes performing daily morning checks on meeting room facilities, troubleshooting issues, and escalating problems when necessary.

Salary Estimate: £45,000 - £60,000 per annum, depending on experience

Job Description

In this role, you will be expected to:

  • Provide 1st and 2nd level support to users in a friendly and helpful manner.
  • Follow procedures and instructions from your manager.
  • Keep your Manager and Helpdesk aware of the status of your current and outstanding tasks, escalating when tasks take longer than expected.
  • Promptly update job status in ticketing and activity tracking systems.
  • Remain contactable via phone during out of office hours.
  • Perform upgrade / maintenance / support jobs during non-office hours.
Requirements

To be successful in this role, you will need:

  • Fluency in written and spoken English is mandatory.
  • Fluency in spoken Mandarin is desirable.
  • Knowledge in Microsoft desktop / Office 365 / Azure platforms.
  • Troubleshooting Skills.
  • Industry certifications would be an advantage (MCITP/MCSE).
  • A minimum of 3 years in a technology support role.


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